Direct room bookings with no travel-site commission
A family calls at 10 at night about a king room with a pull-out for the weekend. Emma checks what's open, quotes your direct rate and books it. The stay is yours, with no commission taken off the top.
A guest calls about dates, room types, rates or what's included.
Checks live availability and rates, explains what's included, books the room direct, texts the guarantee link.
A reservation in the PMS with the guest's requests, guaranteed before they arrive.
How it works
- Asks the stay questions
Dates, adults and kids, bed type, a pet, a car or a bus, and what brings them to town.
- Reads live availability
Room types that are really open for every night of the stay, at the rate your system shows for those dates, with your minimum stays.
- Explains what's included
Breakfast, parking, pool and hot tub hours, the pet fee, check-in at 4 and checkout at 11, from your own policies.
- Offers one better room
The jacuzzi suite or the ski package, once, at your price. It never promises a free upgrade.
- Books it direct
The reservation goes into the PMS during the call, with notes like crib, ground floor or late arrival.
- Sends the guarantee link
A secure link by text to guarantee with a card, and the confirmation once it's done. It never takes a card number by voice.
Example call
- CustomerHi, do you have a king room with a pull-out for this Friday and Saturday? Two adults and our daughter.
- AI agentI have a king suite with a sofa bed open both nights, at 219 a night plus tax. Breakfast and parking are included. Would you like it?
- CustomerYes. Oh, we'd have our dog with us. Is that okay?
- AI agentDogs are welcome in our pet rooms, and that suite is one of them, on the ground floor. There's a 25-dollar pet fee per night. Still good?
- CustomerThat's fine. It's Hanh Nguyen.
- AI agentThanks, Ms. Nguyen. You're booked Friday and Saturday in the ground-floor king suite, with your dog noted. I'm texting you the link to guarantee it, and check-in starts at 4.
After the call: The PMS shows Nguyen in the ground-floor king suite for two nights with the pet fee and "dog" on the reservation, and the stay is guaranteed through the text link within the hour.
What your team gets
- Direct reservations in the PMS, guaranteed by text link
- Commission saved on every stay booked by phone
- Requests like a crib, ground floor or late arrival on the reservation
- Changes and cancellations made on the call under your policy
- Calls, bookings and room nights booked by phone, by week
Questions
Will it oversell a room type?
No. It books only what the PMS shows open, and the reservation goes in while the guest is still on the phone.
Does it match the online rate?
It quotes the rate your system shows for those dates. If you run a best-rate-direct promise, it says so the way you've written it.
Can it change or cancel a stay?
Yes, under your cancellation policy. It reads the policy to the guest, makes the change and texts the new confirmation.
Does it speak French?
Yes, and many other languages. It checks with the guest before it switches.
Hear it on your phone
Request a demo call and the agent phones you, set up for hotels like yours.