Day-before arrival calls with check-in details
The afternoon before, every arrival gets a short call. The couple landing at midnight hears how the after-hours door works, the family arriving at 1 gets early check-in at your price, and the desk knows who's coming when.
Reservations arriving tomorrow, especially late arrivals and first-time guests.
Confirms the arrival time, offers early check-in or parking, takes requests, explains after-hours check-in.
Arrival times and requests on each reservation, and a desk that isn't surprised at midnight.
How it works
- Reads tomorrow's arrivals
Each afternoon, every reservation arriving the next day, first-time guests and late arrivals first.
- Confirms the arrival time
A rough time on the reservation lets housekeeping clean the right rooms first.
- Offers early check-in
If the room will be ready, at the fee you set, once. Overnight parking or a bus spot for a team, at your rates.
- Takes the requests
A crib, a quiet room away from the elevator, a birthday card in the room. Noted for the desk and housekeeping.
- Explains late arrival
After-hours check-in steps the way you've written them: the night bell, the night auditor, or where the envelope is.
- Catches the cancellations
A guest who can't come is told your policy kindly and the room goes back into inventory a day early.
Example call
- AI agentHi, is this Mr. Leblanc? It's Emma from the Harbour Inn in Halifax. I'm calling about your stay tomorrow. Is now okay?
- CustomerSure. We land at 11:40, so we'll be late.
- AI agentThanks for telling me. The front desk is staffed all night, so just come to the main doors and the night auditor will check you in. Do you need parking?
- CustomerNo, we're taking a cab.
- AI agentGreat. Anything that would make the room better for you? We have quiet rooms on the top floor away from the elevator.
- CustomerQuiet would be great, we'll be wiped.
- AI agentI've asked for a top-floor quiet room and noted your midnight arrival. Safe travels, and I'll text you the address.
After the call: The Leblanc reservation shows "arriving about midnight, quiet room top floor", the night auditor sees it on the arrivals list, and housekeeping assigns a top-floor room.
What your team gets
- Arrival times on tomorrow's reservations
- Early check-in and parking sold at your prices
- Requests on the reservation for the desk and housekeeping
- Late arrivals told how after-hours check-in works
- Cancellations caught a day early, and rooms back in inventory
Questions
Call or text?
You choose. Many hotels text everyone and call late arrivals, first-time guests and suites.
Will it promise early check-in?
Only when the PMS shows the room type will be ready, at your fee. Otherwise it offers to store bags at the desk.
What if they want to cancel?
It reads your cancellation policy, cancels if the guest still wants to, and the room goes back on sale.
Hear it on your phone
Request a demo call and the agent phones you, set up for hotels like yours.