"Do you deliver out here?" answered by address
A caller on a concession road wants to know if you'll come out past the highway. Emma checks the address against your zones, gives the fee for that zone, and turns a maybe into an order instead of a hang-up.
A caller asks if you deliver to them, or gives an address with an order.
Checks the address against your zones, quotes that zone's fee and minimum, offers pickup if it's outside.
Orders only from addresses your drivers can reach, and fewer drivers sent the wrong way.
How it works
- Gets the full address
Street, unit, buzzer and the nearest cross street. Rural callers are asked for the concession and the fire number.
- Checks it against the map
Your zones as you drew them, by postal code, street or landmark: the river, the highway, the edge of town.
- Gives that zone's terms
The delivery fee, the order minimum for the far zone, and the extra time a long run takes.
- Offers pickup when it's outside
From the closest of your stores, with the time it'll be ready. A no becomes an order instead of a hang-up.
- Knows when delivery is paused
On a snowstorm night or a short-driver shift, the manager pauses a zone and callers hear pickup only, kindly.
- Notes the hard-to-find ones
"Blue door around the back" or "long laneway, house on the left" goes on the order for the driver.
Example call
- CustomerHi, do you deliver out to Concession 6? The last place said no.
- AI agentLet me check. What's the fire number on Concession 6?
- Customer4180, just past the Line 7 corner.
- AI agentThat's in our far zone, so yes. Delivery out there is 6 dollars with a 30-dollar minimum, and it takes about an hour on a Friday. Is that okay?
- CustomerThat's fine. Can I order now?
- AI agentOf course. What can I get you? And is there anything the driver should know to find the house?
- CustomerLong laneway, red barn at the end.
- AI agentGot it, I've put the laneway and red barn on the order for the driver. Go ahead whenever you're ready.
After the call: The order goes in tagged for the far zone with the 6-dollar fee and the hour quote, and the driver sees "long laneway, red barn" on the ticket.
What your team gets
- Every delivery address checked against your zones before the order goes in
- Zone fees and minimums charged the same on every call
- Pickup offered to callers outside the zone, instead of a lost sale
- Driver notes for laneways, back doors and buzzers on the ticket
- A count of out-of-zone calls by area, to show where to grow
Questions
How does it know where our zone ends?
You give it the edges the way your drivers think of them: postal codes, a highway, the river, a list of rural roads. The team maps those during setup.
Can we stop delivery on a bad night?
Yes. The manager pauses a zone, or all delivery, from the portal, and callers hear pickup only until it's back on.
What about apartment buildings?
It asks for the unit and the buzzer code and puts them on the order, so the driver isn't standing in the lobby calling.
Hear it on your phone
Request a demo call and the agent phones you, set up for pizza and takeout like yours.