Inbound: the customer calls

School trips and day camps booked for quiet mornings

Weekday mornings are the emptiest hours in the building and the best fit for a Grade 4 class. Teachers get their questions answered and a date booked, and big private groups go straight to group sales.

When it starts

A teacher, camp leader or office manager calls about a group visit.

What the agent does

Asks group size, ages and supervisors, offers weekday times, books it or transfers to group sales.

What your team gets

Groups booked into the slow hours with numbers, ages and allergies, and big buyouts in group sales' hands.

How it works

  1. Asks about the group

    School, camp or company. Number of kids, grades or ages, number of supervisors, and any allergies or accessibility needs.

  2. Explains the group rules

    Supervisor ratios, group pricing from your sheet, how lunch works, and that each child needs a signed waiver.

  3. Offers weekday times

    Open mornings and early afternoons for their date, with how long they'd have on each attraction.

  4. Books standard groups

    A group up to the size you set is booked on the call, with a text and email to the teacher and the waiver link for parents.

  5. Transfers the big ones

    A full-building buyout, a company team-building day or a camp booking for the whole summer goes to group sales with a private summary.

  6. Sends what the school needs

    Confirmation by email with the date, arrival time, ratios and the waiver link to send home.

Example call

  1. CustomerHi, I'm a Grade 4 teacher at Hillcrest Public School. We'd like to bring our class in June.
  2. AI agentWe'd love to have them. How many students and supervisors?
  3. CustomerTwenty-six kids and five adults.
  4. AI agentThat works, we need one adult for every eight kids. The school group rate is 18 dollars a student for 90 minutes of jumping and one laser tag round, and supervisors are free. Weekday mornings in June are open the 9th, 11th and 16th at 9:30.
  5. CustomerThe 11th, please. Can the kids eat lunch there?
  6. AI agentYes, the party room is yours from 11 to 11:45 for bagged lunches. Any allergies I should note?
  7. CustomerTwo peanut allergies.
  8. AI agentNoted. You're booked for June 11 at 9:30. I'll email you the confirmation and the waiver link to send home with the kids.

After the call: The June 11 group is on the schedule with 26 students, five supervisors, the party room for lunch and two peanut allergies flagged. The teacher has the confirmation and waiver link by email.

What your team gets

  • School and camp groups booked into weekday mornings
  • Numbers, ages, ratios and allergies on every group booking
  • Waiver links sent for parents
  • Buyouts and team-building days transferred to group sales
  • A list of group calls by school and camp
Set up with you: The team sets up a connection to your group bookings and waiver link, loads your group rates, ratios and lunch rules, and sets the group size above which calls go to group sales.

Questions

What about a whole-building buyout?

It takes the date, numbers and budget, then warm-transfers to group sales or sends the details by text and email at once.

Can it handle summer day camps?

Yes. Weekly camp visits are booked as recurring groups, and a whole-summer booking goes to group sales.

Does it send the school an invoice?

It emails the confirmation with your group rate. Invoices come from your office the way you send them now.

Hear it on your phone

Request a demo call and the agent phones you, set up for family entertainment and attractions like yours.

Get a demo call