Inbound: the customer calls

Wedding tastings booked with the date and guest count

A newly engaged couple calls three caterers on a Sunday night. Yours answers, checks that June 21 is still open, talks through plated versus family style, and books them into Saturday's tasting before the others have called back.

When it starts

A couple, a parent or a wedding planner calls about catering a wedding.

What the agent does

Checks your open dates, learns the venue and guest count, explains service styles, books the tasting.

What your team gets

A tasting on the chef's calendar with the date, venue, headcount, style and budget per guest.

How it works

  1. Congratulates, then asks the date

    The wedding date first, checked against the events your kitchen has already taken, then the venue and the guest count.

  2. Knows the venue

    Whether you've catered there before, the kitchen on site, and the travel fee for a barn an hour out of town.

  3. Explains the styles

    Plated, family style, buffet or stations, what each includes and the per-guest range from your wedding packages.

  4. Gets a sense of the couple

    Their budget per guest, the food they love, cultural dishes that matter, a late-night snack. Asked like a person, not a form.

  5. Books the tasting

    On the days your chef runs tastings, for the number you allow, with a text and email that says what to expect.

  6. Hands it to your sales lead

    The full picture, in the couple's words, before they walk in. A couple ready to sign can be put straight through.

Example call

  1. CustomerHi, we're getting married next June and we'd like to set up a tasting.
  2. AI agentCongratulations. What's the date, and where's the wedding?
  3. CustomerJune 21, at Willow Creek Farm in Erin. Around 130 guests.
  4. AI agentJune 21 is still open, and we've done a lot of weddings at Willow Creek. Are you picturing plated, or something more relaxed like family style?
  5. CustomerFamily style, for sure. We want it to feel like a big dinner.
  6. AI agentThat suits the barn. Our family-style packages run from 78 to 105 a guest. Chef runs tastings on Saturdays. I have this Saturday at 1 or the next at 11.
  7. CustomerThis Saturday at 1.
  8. AI agentYou're booked. I'll text and email the details, and Andrea, our wedding lead, will have the family-style menus ready for you.

After the call: The chef's calendar shows a Saturday 1:00 tasting for June 21 at Willow Creek, 130 guests, family style, and Andrea has the couple's notes before they arrive.

What your team gets

  • Tastings booked on the chef's tasting days, with the wedding details
  • Open wedding dates checked before a tasting is offered
  • Venue, guest count, service style and budget per guest noted
  • Couples ready to sign put through to your wedding lead
  • Engagement-season enquiries answered on evenings and weekends
Set up with you: The team sets up a connection to your event calendar and your Caterease or Tripleseat account, loads your wedding packages, venues you know and tasting rules, and sets who gets each new wedding lead.

Questions

Will it promise the date?

It tells the couple whether the date is open. Holding it with a deposit stays with your wedding lead.

Can it quote the whole wedding?

It gives your per-guest package ranges. The full quote, with rentals, staff and bar, comes from your sales lead after the tasting.

What about a venue you've never worked?

It takes the address and asks about the kitchen on site, and your sales lead gets a note to check it before the tasting.

Do tastings fill up?

It books only the seats you set per tasting day, and offers the next one when a day is full.

Hear it on your phone

Request a demo call and the agent phones you, set up for catering like yours.

Get a demo call