Home and auto quotes taken in full
Someone shopping their insurance calls on their lunch break, gets every question your brokers would ask, and hangs up with a time to go over options. The broker opens a file that is ready to rate.
A new caller wants a quote on home, condo, tenant, auto or a bundle.
Asks your rating questions, checks for an existing client file, books the quote review.
A quote file ready to rate in the management system, and a booked review.
How it works
- Answers in the brokerage's name
On the first ring, at 12:15 and at 5:40 when the lines are full, with as many callers at once as come in.
- Checks if they're already a client
By phone number and name. An existing client asking to add a policy is linked to their household, so the broker sees the whole picture.
- Home questions first
Address, year built, roof age and material, heating type, plumbing and wiring updates, any claims in the last five years, and the date the current policy renews.
- Then the vehicles and drivers
Year, make and model, how far they drive to work, who drives what, licence class and years licensed, and any tickets or at-fault accidents.
- Books the quote review
Sees which personal lines broker has an open slot, offers two times by phone or in the office, and texts a confirmation with what to have handy.
- Opens the file
Creates the prospect in the management system with every answer filled in, the current insurer and the renewal date, so the broker starts rating, not asking.
Example call
- AI agentGood afternoon, Lakehead Insurance Brokers, this is Emma. How can I help?
- CustomerHi, I'm looking for a quote on my house and two cars. My renewal's next month.
- AI agentHappy to start that. What's the address, and roughly when was the house built?
- Customer212 Algoma Street in Thunder Bay. 1978, I think.
- AI agentThanks. Do you know how old the roof is, and is the heat gas or oil?
- CustomerRoof's about six years. Gas furnace.
- AI agentPerfect. Now the cars and who drives them, and then I'll find you a time with Andrea to go over prices.
- CustomerA 2020 Escape and a 2017 Silverado. Me and my wife.
- AI agentGot it. Andrea has Thursday at 12:30 or Friday at 5:15, by phone. ... Friday at 5:15. I'll text you a short list of what to have nearby, like your current declarations page.
After the call: Andrea has a prospect file with the house details, both vehicles, both drivers and the renewal date, and Friday at 5:15 on her calendar. The caller has a text asking for their current declarations page.
What your team gets
- Prospect files with home, auto and driver details filled in
- Quote reviews booked on the right broker's calendar
- The current insurer and renewal date on every quote
- Bundles flagged when a caller has home and auto to move
- Recording, transcript and summary in the portal
Questions
Will it give the caller a price?
No. It gathers what a broker needs to rate the risk and books the review. Prices come from your broker after they shop the markets.
Can it handle small-business quotes?
Yes. It asks your commercial questions, such as what the business does, revenue, number of employees and the building, and books commercial lines.
What if the caller is short on time?
It takes what they have, books the review, and texts a link to finish the rest so the broker isn't missing anything.
Does it work after hours?
Yes. Evening and weekend shoppers are answered, asked the same questions, and booked for the next open time.
Hear it on your phone
Request a demo call and the agent phones you, set up for insurance brokers like yours.