Renewals called before the bank's letter arrives
Most borrowers sign whatever renewal letter the lender mails them. Your past clients hear from you first, months ahead, and sit down with the agent who did their first mortgage.
A client's mortgage maturing in the window you choose, often four to six months out.
Calls with the maturity date, asks what's changed, books a review with their agent.
A renewal review on the calendar, and the client's plans noted on the file.
How it works
- Finds the maturities
Every funded file with a term ending in your window, along with the lender, the balance at renewal and the original agent.
- Calls with the date
"Your mortgage with First National comes up on June 1, and Leah wanted to look at it with you before the lender's letter comes."
- Asks what's changed
Planning a renovation, a new job, a child heading to university, thinking about a cottage, or paying it down faster.
- Books the review
A time with their original agent, before the lender's early renewal window opens.
- Notes the plans
A refinance for a kitchen, a switch to a shorter term, a HELOC question: on the file for the agent.
- Keeps the rest on the list
Not ready yet? She asks when to call back. Anyone who says they're staying put is thanked and noted.
Example call
- AI agentHi Mr. Okafor, it's Emma from Ridgeline Mortgage. Is now okay? Your mortgage comes up for renewal on June 1.
- CustomerAlready? Five years went fast.
- AI agentIt does. Leah did your purchase and wanted to look at your options before the lender's letter arrives. Has anything changed since then?
- CustomerWe've been talking about redoing the basement for my mother-in-law.
- AI agentThat's worth bringing to Leah, she'll look at whether it fits in the renewal. She has next Tuesday at 7 or Saturday at 10.
- CustomerSaturday at 10.
- AI agentBooked. I'll text you a confirmation and a short list, like your latest mortgage statement and a rough number for the basement.
After the call: Leah has Saturday at 10 with the June 1 maturity, the current lender and "basement suite for mother-in-law, possible refinance" on the file. She runs the numbers before the meeting.
What your team gets
- Renewal reviews booked months before maturity
- Past clients booked with the agent who did their purchase
- Refinance and renovation plans noted on the file
- Callback dates for every "not yet"
- A renewal report by month: called, booked, renewed with you
Questions
Will it say the lender's offer is too high?
No. It books the review. Whether to stay or move is the agent's conversation with the client.
How far ahead does it call?
When you choose. Four to six months is common, so there's time before the lender's early renewal offer.
What if the original agent has left?
It books the client with the agent you assign to that agent's book.
Can it call for refinances outside renewal time?
Yes, from a list you build, such as clients with a lot of equity who mentioned a renovation.
Hear it on your phone
Request a demo call and the agent phones you, set up for mortgage brokers like yours.