Missing Saturday hours sent to payroll
Thursday is pay day and Thursday the phones fill with "my cheque's short". Workers hear what was paid for which shifts, and a real gap goes to payroll with the shift and date already found.
A worker calls about pay day, a short pay, a timesheet, direct deposit or a T4.
Reads the pay and timesheet records, answers what it can, sends the rest to payroll.
Pay questions answered without payroll, and real gaps sent with the shift and date.
How it works
- Confirms the worker
By phone number, name and the last four of their employee number, before talking about any pay.
- Reads the pay period
Hours paid by shift and site for that week, from the timesheets the client approved.
- Finds the gap
A shift on the schedule with no approved hours, or hours that differ, is named plainly.
- Sends it to payroll
The worker, the shift, the date, the site and what they say they worked, so payroll can check with the client.
- Answers the general ones
Pay day, how to change direct deposit, when T4s are mailed, how to get a record of employment.
Example call
- CustomerHi, my pay looks short this week. I think they missed my Saturday.
- AI agentLet's look. Can I have your name and the last four of your employee number?
- CustomerLuis Moreno, 4417.
- AI agentThanks, Luis. I see five shifts at Maplecrest paid this week, Monday to Friday. Saturday the 12th was on your schedule, but there are no hours approved for it yet.
- CustomerI definitely worked it. 6 to 2:30.
- AI agentI believe you. I've sent it to payroll with the date and the shift, and they'll check the timesheet with Maplecrest. You'll hear back by Monday.
After the call: Payroll has a note for Luis Moreno, Saturday the 12th at Maplecrest, 6 to 2:30, no approved hours. The client's supervisor approves the missed timesheet Friday, and the hours go on the next pay.
What your team gets
- Pay day questions answered without payroll
- Short pays traced to the exact shift and date
- Payroll notes with everything needed to check with the client
- Direct deposit and T4 questions answered any hour
- Fewer pay-day calls at the branch
Questions
Will it change anyone's pay?
No. It reads what was paid and sends gaps to payroll, who fixes them.
How does it know it's the right worker?
Phone number, name and the last four of their employee number, before any pay is discussed.
Can it explain deductions?
It reads what each line is. Questions beyond that go to payroll with a callback.
Hear it on your phone
Request a demo call and the agent phones you, set up for staffing agencies like yours.