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Inbound: the customer calls

5:30 a.m. sick calls logged and covered

The sick call comes at 5:30 for a 7 o'clock start, long before anyone is at a desk. The worker is off the shift in a minute, and a replacement is already being called.

When it starts

A booked worker calls to say they can't make a shift.

What the agent does

Finds the shift, takes them off, asks about tomorrow, starts replacement calls.

What your team gets

The shift updated, the coordinator texted, and a replacement on the way.

How it works

  1. Finds their shift

    By phone number and name, the site and start time, read back to be sure it's the right one.

  2. Takes them off kindly

    No questions about what's wrong. Just whether it's today only, or tomorrow too.

  3. Starts the replacement

    The open spot goes straight back to shift offers, to the next workers on that order's list.

  4. Texts the coordinator

    Who called off, which client and site, and whether a replacement is already booked.

  5. Notes the pattern

    Every call-off goes on the worker's record, so recruiters can see who's reliable.

Example call

  1. CustomerHi, it's Ama Owusu. I'm on at the Bolton warehouse at 7 and I've been sick all night.
  2. AI agentSorry you're feeling rough, Ama. That's the 7 to 3:30 shift at the Bolton distribution centre?
  3. CustomerYes, that one.
  4. AI agentI've taken you off today's shift. Do you think you'll be okay for tomorrow, or should I take you off both?
  5. CustomerJust today, I think.
  6. AI agentI'll keep you on for tomorrow and check in with you tonight. Rest up, and you'll get a text confirming this.

After the call: Ama is off today's Bolton shift at 5:31 a.m. The spot goes to shift offers, a replacement accepts at 5:44, and the coordinator gets one text with both names.

What your team gets

  • Sick calls taken at any hour
  • Workers taken off the shift on the call
  • Replacements called the moment a spot opens
  • The coordinator texted with who's out and who's covering
  • Call-offs on each worker's record
Set up with you: The team sets up a connection to your staffing system for booked shifts and orders, and sets with you who gets the texts and how replacements are called.

Questions

Will it ask what's wrong?

No. It takes them off the shift and asks only about tomorrow.

What if there's no replacement in time?

The coordinator on call is texted with time to warn the client.

Can workers text instead?

Yes. A text to your line is handled the same way.

Hear it on your phone

Request a demo call and the agent phones you, set up for staffing agencies like yours.

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