Prepaid massage series booked through to the last visit
A guest who bought five massages and used two is a guest at risk of not coming back. The agent calls when she's gone quiet, books her next one with her favourite therapist, and keeps the series moving.
A guest with prepaid sessions or monthly credits and no booking ahead, after the gap you set.
Calls with her remaining sessions and usual therapist, books the next, offers to book the rest.
Series and membership guests back in the rooms, and credits used instead of forgotten.
How it works
- Finds the quiet ones
Guests with sessions left on a series or membership credits, with nothing booked and no visit in the time you choose.
- Calls about her own series
"You have three massages left on your series." The guest hears her count and her therapist's name.
- Books her therapist
Two openings with the therapist she saw last, at the length her series covers.
- Offers to book the rest
Her remaining sessions spread at the spacing she likes, so she doesn't have to call each time.
- Hears the reason
Busy, moved, didn't love the last therapist. Feedback goes to the spa manager, and a change of therapist is booked if she wants one.
Example call
- AI agentHi Leah, it's Emma from Cedar House Spa. You have three massages left on your series and I didn't see one booked. Want to get the next one in?
- CustomerOh, I completely forgot. Yes, I need one.
- AI agentAnna has Thursday at 6 or Saturday at 11 for your ninety-minute deep tissue.
- CustomerThursday at 6.
- AI agentBooked. Would you like me to book your last two as well, say every four weeks on Thursdays?
- CustomerThat would be great.
- AI agentDone. All three are with Anna, and I'll text you the dates now.
After the call: Leah's three remaining sessions are booked with Anna every four weeks on Thursdays at 6, and her series shows every session scheduled.
What your team gets
- Series and membership guests rebooked with their therapist
- Remaining sessions booked through on one call
- Feedback from quiet guests sent to the spa manager
- A report of credits booked and sessions still open
Questions
Does it upsell?
No. It books what she already bought. If she asks about adding a facial, it gives the menu price and books it.
What if she wants a different therapist?
It books whoever she prefers and lets the spa manager know, without fuss.
Does it call about expiring sessions?
It tells her any date your rules set for the series, plainly, and books before it.
Hear it on your phone
Request a demo call and the agent phones you, set up for day spas like yours.