Personal care and fitness

Salons, studios, spas and gyms that run on a full appointment book. 52 use cases, written for each kind of business on its own.

  1. Cut and colour booked with the right stylist and timeInbound
  2. Running-late calls handled with your late policyInbound
  3. Unhappy colour results sent to the salon managerInbound
  4. Root touch-up calls at six to eight weeksOutbound
  5. Saturday cancellations offered to the waitlistOutbound
How they fit together for hair salons →
  1. Walk-in wait times answered, chairs bookedInbound
  2. Standing every-three-week cuts for regularsInbound
  3. Night-before reminders that free up Friday chairsOutbound
  4. Wedding party and groomsmen bookings for the ownerInbound
  5. Regulars who missed their rotation called backOutbound
How they fit together for barbershops →
  1. Gel mani and pedi booked side by sideInbound
  2. Lifting gel and broken nails fixed under your policyInbound
  3. Fill reminders at two to three weeksOutbound
  4. Redness or swelling after a service sent to the ownerInbound
  5. Bridal parties of six booked at onceInbound
How they fit together for nail salons →
  1. Birthday and couples spa packages planned on the callInbound
  2. First-visit prep calls so new guests arrive calmOutbound
  3. Gift card balances read out and booked againstInbound
  4. Bachelorette and staff spa days sent to the managerInbound
  5. Prepaid massage series booked through to the last visitOutbound
How they fit together for day spas →
  1. Evening laser and injectable enquiries booked as consultsInbound
  2. Prep calls before peels, laser and fillerOutbound
  3. Swelling and after-treatment worries sent to the nurseInbound
  4. Two-week check-ins after tox and fillerOutbound
  5. Laser and skin series spaced to your protocolOutbound
How they fit together for medical aesthetics →
  1. Custom tattoo enquiries matched to the right artistInbound
  2. Books-open day: the artist's waitlist called firstOutbound
  3. Walk-in piercing hours and minors' ID rulesInbound
  4. Sitting confirmed, deposit checked, prep explainedOutbound
  5. Aftercare calls, touch-ups and the next sittingOutbound
How they fit together for tattoo and piercing studios →
  1. First-timers booked for a tour or trial classInbound
  2. Trial-pass guests called before the pass runs outOutbound
  3. Spin, yoga and HIIT spots booked by phoneInbound
  4. Declined dues payments sorted with a text linkOutbound
  5. Members who stopped checking in called backOutbound
  6. Freeze and cancel calls handled by the club's policyInbound
How they fit together for gyms and fitness studios →
  1. Grooms booked by breed, size and mattingInbound
  2. "Is Bella done yet?" answered from the grooming tableInbound
  3. Next groom booked at six weeks, before mats set inOutbound
  4. Christmas and March break boarding bookedInbound
  5. Expiring vaccines chased before the daycare dayOutbound
How they fit together for pet grooming and daycare →
  1. "Are my shirts ready?" looked up by ticket or phoneInbound
  2. Funeral, interview and wedding rush requestsInbound
  3. Hems, take-ins and bridesmaid fittings with the tailorInbound
  4. Wedding gown cleaning and preservation quotesInbound
  5. Forgotten orders called before they're donatedOutbound
How they fit together for dry cleaners and tailors →
  1. Wedding date checks that end in a booked consultInbound
  2. Couples called back before they sign elsewhereOutbound
  3. Pre-wedding timeline and family-list callsOutbound
  4. "When do we get our photos?" gallery updatesInbound
  5. Album and wall-art orders after the galleryOutbound
  6. Fall family and mini-session bookingsInbound
How they fit together for photographers →