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Outbound: the agent calls

Fill reminders at two to three weeks

Acrylic and gel extension clients need a fill every two to three weeks. The ones who didn't prebook get a call when it's due, with their own technician, before they walk into the salon by their office.

When it starts

A client with a set on, no booking ahead, at the fill interval for that service.

What the agent does

Calls or texts with her usual fill and technician, books it, prebooks the next.

What your team gets

Fill clients back on the books, and fewer sets soaked off at another salon.

How it works

  1. Builds the list

    Clients with a full set or fill on their last visit and nothing booked ahead, at the interval you set: two weeks for gel extensions, three for acrylic.

  2. Reaches out

    A text first, then a short call for clients who don't reply. It names her technician and her usual service.

  3. Offers her technician

    Two times with the technician who did her last fill. If that technician is away, the next opening with another.

  4. Books and prebooks

    The fill, plus the one after if she'd like, so she's on a rotation without calling.

  5. Respects "taking a break"

    A client soaking off for the summer is asked when to check in, and a client who says stop isn't contacted again.

Example call

  1. AI agentHi Amira, it's Emma from Lotus Nail Bar. Your acrylic fill with Thao is coming up on three weeks. Want me to book you in?
  2. CustomerOh, yes, they're growing out.
  3. AI agentThao has Friday at 4:30 or Saturday at 12:40 for your fill. Keeping the same almond shape?
  4. CustomerYes, Saturday at 12:40.
  5. AI agentBooked. Would you like me to book the next fill three weeks after, at the same time?
  6. CustomerSure.
  7. AI agentDone, both dates are on their way by text.

After the call: Amira has two fills with Thao, Saturday and three weeks after, with "almond, medium length" on the bookings.

What your team gets

  • Fill clients rebooked at their interval with their technician
  • The next fill prebooked on the call
  • Shape and length notes carried to each booking
  • A do-not-contact list kept for anyone who asks
  • A weekly count of fills booked from reminders
Set up with you: The team sets up a connection to your salon booking software for client history and future bookings, and sets the fill interval for each service, the hours it contacts clients, and text or call.

Questions

Call or text?

Text first by default. A call follows only if she hasn't replied and you've chosen that.

Does it work for gel manicures too?

Yes. You set an interval for each service, such as three weeks for a gel manicure.

Will it call clients who already booked?

No. It checks for a future booking before it reaches out.

Hear it on your phone

Request a demo call and the agent phones you, set up for nail salons like yours.

Get a demo call