Lifting gel and broken nails fixed under your policy
A client whose gel is lifting after four days isn't happy. The agent hears her out, checks when the set was done, and books the fix under your policy, ideally with the technician who did the set.
A client calls because gel is lifting, an acrylic popped off, or a nail cracked after a recent visit.
Finds the visit, applies your repair window, books the fix with the same technician.
A booked repair, the policy applied the same way every time, and a note for the technician.
How it works
- Hears what happened
Lifting at the cuticle, a chip, a full nail off, a crack. The client says it in her own words, and the agent doesn't argue.
- Finds the set
The date, the technician and the service from her last visit, so the fix is booked against the right appointment.
- Applies your window
Inside your repair window, the fix is free and booked as a short repair slot. Outside it, the repair price from your menu.
- Books the same technician
The technician who did the set sees her own work and learns from it. If she's away, the next opening with another.
- Notes the pattern
Repeated lifting on one client or one technician's sets is flagged for the owner, so a product or prep problem is caught early.
Example call
- CustomerHi, I got gel done on Saturday and two nails are already lifting.
- AI agentI'm sorry, that shouldn't happen after four days. I see your gel manicure with Linh on Saturday. Which nails?
- CustomerBoth thumbs, at the bottom.
- AI agentThanks. That's inside our seven-day fix window, so there's no charge. Linh can see you tomorrow at 11:20 or Thursday at 5:45 for about twenty minutes.
- CustomerThursday at 5:45.
- AI agentBooked with Linh. Until then, try not to pick at them, and if anything snags, just pop on a bandage. I'll text you the confirmation.
After the call: Linh has a 20-minute no-charge fix on Thursday at 5:45 with "both thumbs lifting at cuticle, set done Saturday" on the booking, and the fix counts toward her repair log.
What your team gets
- Fixes booked under your repair window, the same way every time
- Repairs with the technician who did the set
- Repair prices outside the window quoted from your menu
- Repeat lifting flagged by client and technician for the owner
Questions
How long is the fix window?
Whatever yours is. Many salons use five to seven days for gel and a week for acrylic. You can set different windows by service.
What if she says the lifting was her fault?
It follows your rule for that. Many salons still book the fix and note it, and the owner decides on any charge.
Will it promise a full redo?
Only if your policy says so. Otherwise it books the fix and the technician decides at the table.
Hear it on your phone
Request a demo call and the agent phones you, set up for nail salons like yours.