Inbound: the customer calls

Gel mani and pedi booked side by side

A gel manicure, an acrylic full set and a spa pedicure all take different time. The agent books each one with a technician who offers it, puts a mani and pedi together when the client wants both, and keeps the tables from double-booking.

When it starts

A client calls for a manicure, pedicure, set, fill or nail art while every technician is mid-service.

What the agent does

Books by technician and service length, pairs mani and pedi, adds art and removal time.

What your team gets

Tables booked with the right time, the add-ons noted, and a reminder on its way.

How it works

  1. Answers over the drill

    In the salon's name, while every technician is filing. The client isn't left on a ring that turns into a lost booking.

  2. Knows the menu

    Gel manicure, acrylic or soft-gel full set, fill, dip powder, classic or spa pedicure, and the time each takes from your menu.

  3. Adds what changes the time

    Removal of an old set, French tips, chrome, per-nail art or a long shape. Each adds its minutes, so the next client isn't kept waiting.

  4. Pairs the services

    A mani and pedi side by side with two technicians, or back to back with one, whichever the client prefers and the tables allow.

  5. Books the technician

    The one the client asks for, or the next free one who does that service. Custom art goes to the technicians you mark as artists.

  6. Confirms by text

    Technician, services, time, price from your list and any add-ons, and a reminder the day before.

Example call

  1. AI agentHi, thanks for calling Lotus Nail Bar, this is Emma. What can I book for you?
  2. CustomerCan I get a gel mani and a pedi together this afternoon?
  3. AI agentLet me check. Are you wearing any gel now that needs to come off?
  4. CustomerYes, an old gel set.
  5. AI agentThanks, I'll add removal time. I can do 3:15 with Linh on your manicure and Mai on your pedicure at the same time, so you're out by about 4:30. Does that work?
  6. CustomerThat's perfect.
  7. AI agentBooked. Gel manicure with removal and a classic pedicure, 3:15 today. Any art or a particular colour in mind?
  8. CustomerMaybe chrome on the fingers.
  9. AI agentI'll add chrome for Linh, it's on the menu as an add-on. I'll text you the details now.

After the call: Linh and Mai each have a 3:15 booking side by side, with gel removal and chrome added to Linh's time. The client has a confirmation text with the prices from the menu.

What your team gets

  • Bookings with removal, add-ons and art time built in
  • Mani and pedi paired side by side or back to back
  • Custom art sent only to the technicians you mark
  • A day-before reminder on every appointment
  • Prices quoted only from your menu
Set up with you: The team loads your menu, times and add-ons, sets up a connection to your salon booking software (Fresha, Booksy, GlossGenius or Vagaro), and sets which technicians do which services and art.

Questions

Can it price a custom design?

It quotes listed add-ons like chrome or French. A custom design is noted for the technician, and the client can text a photo to the salon number so the technician sees it first.

Does it speak Vietnamese?

Yes, along with English, French and many others. It asks the caller before changing language.

Will it fit a walk-in in?

It tells the caller what's open right now from the tables. If nothing is free, it books the next opening.

Hear it on your phone

Request a demo call and the agent phones you, set up for nail salons like yours.

Get a demo call