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Inbound: the customer calls

Bridal parties of six booked at once

A bride calling for six manicures before Saturday's ceremony needs a plan, not a callback. The agent works out the technicians and time, books each guest's services, and texts the whole group what to expect.

When it starts

A caller wants several guests done together: a bridal party, a birthday, prom or a staff outing.

What the agent does

Gets headcount, services and finish time, spreads guests across technicians, books and texts the plan.

What your team gets

A group booked across the tables, each guest's service noted, and the owner told about big groups.

How it works

  1. Gets the shape of it

    How many guests, the date, what time they need to leave, and whether the bride wants something different from the bridesmaids.

  2. Gathers each guest's service

    Gel manicure, pedicure, both, French or a colour to match the dresses. Not-sure guests are booked for the longest choice to be safe.

  3. Spreads across technicians

    Works out how many technicians are free that morning and staggers the guests so everyone finishes by the time they need.

  4. Books and holds

    The group is booked together. Your deposit rule for groups is explained and a payment link is texted if you use one.

  5. Texts the plan

    Each guest's time and service in one message to the organiser, and a reminder to the group the day before.

  6. Hands big groups to the owner

    Above the size you set, or a request to take over the salon, it gathers the details and warm-transfers to the owner.

Example call

  1. CustomerHi, we're a bridal party of six. Can you take us all at once on Saturday morning?
  2. AI agentCongratulations! Six on Saturday morning. What time do you all need to be done by?
  3. CustomerHair is at 11, so 10:45.
  4. AI agentGot it. Is everyone getting a gel manicure, or are some doing pedicures too?
  5. CustomerGel manis for all of us, and the bride wants a pedi as well.
  6. AI agentLovely. I have four technicians from 8:30. I can start the bride at 8:30 with her pedi, then everyone in two rounds, and you'll all be done by 10:30. Shall I book it?
  7. CustomerYes, please.
  8. AI agentBooked. Our group deposit is on the menu, and I'll text you the payment link and everyone's times now.

After the call: Six guests are booked across four technicians from 8:30, finishing by 10:30. The organiser has a text with every guest's time and the deposit link, and the owner sees the group on Saturday's schedule.

What your team gets

  • Groups booked across technicians with a finish time that works
  • Each guest's services noted on her own booking
  • Group deposit links sent under your rules
  • One text with the whole plan to the organiser
  • Big groups and buy-outs sent to the owner
Set up with you: The team sets up a connection to your salon booking software and payment links, writes in your group size limits and deposit rules, and sets the owner's transfer number for large parties.

Questions

Can it take a deposit?

It texts the payment link your salon uses and notes the booking as waiting on the deposit, under your rule.

What if guests aren't sure what they want?

It books the longest likely service so the time is there, and the technician adjusts on the day.

Can it book a salon buy-out?

It gathers the date, headcount and services, then puts the caller through to the owner, who decides.

Hear it on your phone

Request a demo call and the agent phones you, set up for nail salons like yours.

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