First-timers booked for a tour or trial class
Someone who hasn't worked out in years finally calls, at 5:40 on a Monday when the desk has a line. They're answered kindly, asked what they want out of it, and booked for a tour or a beginner class before they lose their nerve.
A new caller asking about memberships, a tour, a trial pass or whether they'll fit in.
Asks about goals and experience, suggests beginner classes, books a tour or trial and texts what to bring.
A tour on the membership advisor's schedule with the caller's goals, or a trial class with a coach who knows they're new.
How it works
- Answers in the rush
The desk keeps scanning members in. The call is answered whether it's January 2nd or a quiet August afternoon.
- Puts them at ease
Asks what brought them in and how long it's been. Someone nervous hears that lots of members started exactly there.
- Answers the club questions
Hours, parking, showers, childminding times, what each membership tier includes and the joining offer you've set.
- Suggests the right start
From the classes you've marked beginner-friendly, or a tour with a membership advisor for someone who wants to see the floor first.
- Books it
Two open times, a confirmation text with what to wear, what to bring and where to park, and a reminder the morning of.
- Briefs the team
The advisor or coach sees the goals, the experience level and anything the caller was worried about, before they walk in.
Example call
- CustomerHi, I'm thinking about joining. I haven't worked out in about ten years and I'm a bit nervous.
- AI agentThat's a really common place to start, and you'd be in good company here. What are you hoping to get out of it?
- CustomerMostly just feel stronger. My back's been sore.
- AI agentOur Foundations class is made for that, slow, coached and small. There's one Thursday at 6:30 p.m., and your first class is free. Want me to save you a spot?
- CustomerYeah, okay. What do I bring?
- AI agentComfortable clothes, indoor shoes and a water bottle. Arrive ten minutes early and Coach Renée will show you around. I'll text you all of this.
- CustomerThanks. That actually helps.
After the call: Coach Renée sees a first-timer in Thursday's Foundations class with "ten years off, sore back, wants to feel stronger" in the notes. The caller has a text with the time, what to bring and the parking, and a morning-of reminder is set.
What your team gets
- Tours and trial classes booked with the caller's goals
- Beginners pointed to the classes you've marked for them
- Confirmation and morning-of texts with what to bring
- Coaches briefed on anyone new or nervous
- A count of January enquiries answered and booked
Questions
Will it sell a membership on the phone?
It explains what each tier includes and the offer you've set. Signing up happens at the tour or online through your normal join link, which it can text.
Can it handle the January flood?
Yes. It answers many calls at once, so the first two weeks of the year sound the same as any Tuesday.
What if someone mentions an injury?
It notes it for the coach and suggests the gentler classes you've listed. It doesn't give exercise or medical advice; that comes from your coaches or their doctor.
Hear it on your phone
Request a demo call and the agent phones you, set up for gyms and fitness studios like yours.