What an AI agent does for a gym.

Six jobs, from the nervous first call in January to the member who drifts away in March. Pick one to see how it works, step by step, with an example call.

01Inbound

First-timers booked for a tour or trial class

New callers get a club tour or a beginner-friendly trial class, with what to bring.

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02Outbound

Trial-pass guests called before the pass runs out

Guests on a free week are called near the end, asked how it went and booked with sales.

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03Inbound

Spin, yoga and HIIT spots booked by phone

Class times answered from the live timetable, spots booked and waitlists joined.

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04Outbound

Declined dues payments sorted with a text link

Members whose dues bounced get a friendly call and a link to update their card.

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05Outbound

Members who stopped checking in called back

A member with no check-ins in three weeks gets a friendly call and a reason to come back.

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06Inbound

Freeze and cancel calls handled by the club's policy

Freezes for surgery or travel and cancels for a move, handled by your rules.

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One member, start to finish

How the six fit together across one member's first year with your club.

  1. 1Calls, a bit nervousFirst-timers booked for a tour or trial class
  2. 2Trial pass nearly upTrial-pass guests called before the pass runs out
  3. 3Books Tuesday spinSpin, yoga and HIIT spots booked by phone
  4. 4Card declined on dues dayDeclined dues payments sorted with a text link
  5. 5Stops checking inMembers who stopped checking in called back
  6. 6Surgery, freezes for a monthFreeze and cancel calls handled by the club's policy

More in personal care and fitness

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