Spin, yoga and HIIT spots booked by phone
"What time is spin Tuesday, and do I need to book?" is the call the desk hears forty times a week. Members get the answer from the live timetable, a spot if there's one, and a place on the waitlist if there isn't.
A member calling about class times, booking a class, cancelling one or asking who's teaching.
Reads the live timetable, books or cancels the spot, adds to the waitlist, passes on changes.
Booked classes on the timetable and a front desk that stays on check-ins.
How it works
- Knows the member
Matches the caller by phone number and confirms their name, so it can see their membership and what they're booked into.
- Reads the real timetable
Times, instructor, room, and how many spots are left, from the live class schedule, not last month's printout.
- Books the spot
A bike, a mat or a rack, if their membership includes the class. A class that's full gets them a place on the waitlist.
- Cancels inside the window
Explains your late-cancel window and any fee in your wording, and opens the spot for the next person.
- Passes on changes
A sub instructor, a moved room or a cancelled class is told to every caller until the notice is cleared.
Example call
- CustomerHi, what time is spin on Tuesday night, and do I have to book it?
- AI agentThere's spin at 6 and 7:15 on Tuesday. Both need booking, and the 6 o'clock has three bikes left. Is this Sam Gill?
- CustomerYep, that's me.
- AI agentWant one of those bikes at 6? Heads up, Jess is subbing for Andre that night.
- CustomerYes please, bike near the fan if possible.
- AI agentYou've got bike 14, right by the fan. Cancel by 2 p.m. Tuesday to avoid the late fee. I'll text you the booking.
After the call: Sam is booked on bike 14 for Tuesday's 6 o'clock spin, the class shows two bikes left, and Sam has a text with the late-cancel time.
What your team gets
- Class spots booked and cancelled on the live timetable
- Waitlists filled when someone cancels
- Sub instructors and room changes passed on to callers
- Late-cancel rules explained the same way every time
- Fewer schedule calls at the desk during check-ins
Questions
Does it know if a class is full?
Yes. It reads the live spot count and offers the waitlist when a class is full.
Can it pick a specific bike or spot?
If your studio books by spot, yes. It books the one they ask for when it's free.
What if we cancel a class last minute?
Tell it once, and every caller hears about it. It can also call or text everyone booked into that class.
Hear it on your phone
Request a demo call and the agent phones you, set up for gyms and fitness studios like yours.