Evening laser and injectable enquiries booked as consults
The calls come at night, after someone saw a post about laser hair removal or lip filler. The agent explains how your clinic starts with a consultation, answers the questions it can from your guide, and books the consult with the right provider.
A new client calls about injectables, laser hair removal, IPL, microneedling or peels, often after hours.
Explains your consult process, answers questions from your guide, books the consult with the right provider.
A booked consultation with the treatment interest, skin type notes and how they heard about you.
How it works
- Answers after hours
At 9 at night, when enquiries from social posts peak and the clinic is closed. Callers hear a person-like voice, not a voicemail.
- Explains the consult
Which treatments need a consult first under your clinic's rules, how long it takes, who it's with, and any consult fee on your price list.
- Answers what it can
How many sessions laser hair removal usually takes at your clinic, what a series costs from your packages, and how the day of treatment works. Medical questions go to the provider at the consult.
- Books the right provider
Nurse injectors for neuromodulators and filler, laser technicians for hair removal and IPL, and the medical director where your rules say so.
- Starts the file
Name, treatment interest, and the intake form texted to fill in before the visit, so the consult time is spent on the client.
- Confirms by text
The consult time, provider, address and parking, and your cancellation rules.
Example call
- AI agentHi, thanks for calling Lumen Skin Clinic, this is Emma. How can I help tonight?
- CustomerI want to talk to someone about laser hair removal. Do I need a consult first?
- AI agentYes, every new laser client starts with a free twenty-minute consult and a patch test with one of our laser technicians. They look at your skin and hair and plan the sessions.
- CustomerOkay. Roughly how many sessions does it take?
- AI agentMost of our clients do six to eight sessions, about six weeks apart, and your technician will tell you what fits you at the consult. Which area are you thinking about?
- CustomerUnderarms. And maybe I'd ask about lip filler too.
- AI agentWe can do both in one visit. Kendra does laser at 4:30 on Tuesday, and our nurse injector Sophie can see you right after at 4:50 for the filler consult. Would that work?
- CustomerPerfect.
- AI agentYou're booked. I'll text you the confirmation and our intake form to fill in before you come.
After the call: Kendra has a laser consult and patch test at 4:30 Tuesday and Sophie a filler consult at 4:50, both with "underarms, lip filler interest, found us on Instagram" on the file. The intake form is on its way by text.
What your team gets
- Consultations booked with the right provider for each treatment
- Treatment interest and source on every new file
- Intake forms sent before the client arrives
- Evening and weekend enquiries answered instead of lost
- Consult fees and package prices quoted only from your list
Questions
Will it say whether someone is a good candidate?
No. It books the consult, and the provider decides. It only shares what your clinic's guide says in general.
Does it quote prices for injectables?
It gives the prices on your list, such as per unit or per syringe, and says the provider confirms the plan and cost at the consult.
Can it book a treatment without a consult?
Only for returning clients and treatments your rules allow. New clients are booked for a consult first.
Hear it on your phone
Request a demo call and the agent phones you, set up for medical aesthetics like yours.