Prep calls before peels, laser and filler
A client who used retinol the night before a peel, or came in sunburned for laser, loses her appointment. Two days ahead, the agent calls with your approved prep and checks it's being followed, so the session goes ahead.
A peel, laser, microneedling or injectable visit coming up, at the lead time your prep sheet sets.
Calls with the approved prep, asks the check questions, moves the visit if prep won't be ready.
Fewer turned-away clients, and answers to the prep questions on the file before the visit.
How it works
- Finds who needs prep
Each day, visits coming up where your prep sheet has a lead time: stop retinol before a peel, no tanning before laser, shave the area the night before.
- Reads your instructions
Word for word from the prep sheet your medical director approved for that treatment. The agent adds nothing of its own.
- Asks the check questions
Recent sun or tanning, new medications or supplements, a cold sore before lip filler, anything your sheet lists.
- Sends flagged answers to a nurse
An answer your sheet flags, like a new medication, goes to the nurse on duty, who calls the client back before the visit.
- Moves the visit if needed
A client who can't finish the prep in time is offered two later dates, and the slot opens for someone else.
- Texts the sheet
The same instructions by text, so she can check them the night before.
Example call
- AI agentHi Maya, it's Emma from Lumen Skin Clinic, calling ahead of your laser session on Thursday at 4:30. Have you got a minute for the prep?
- CustomerSure.
- AI agentThanks. Please shave the underarms the night before, but don't wax or pluck. And no sun or self-tanner on the area until Thursday. Have you had any sun or tanning there in the last two weeks?
- CustomerNo, nothing.
- AI agentGreat. Any new medications since your consult?
- CustomerI started an antibiotic on Monday.
- AI agentThanks for telling me. I'll ask Sophie, our nurse, to call you today about that before Thursday. Everything else is set, and I'll text you the prep sheet.
After the call: The file shows the prep read and no sun exposure, and Sophie has a task to call Maya about the new antibiotic before Thursday's laser. Maya has the prep sheet by text.
What your team gets
- Prep instructions read from your approved sheets, unchanged
- Answers to the prep questions on the file before the visit
- Flagged answers sent to the nurse on duty
- Visits moved early when prep won't be ready
- Fewer sessions cancelled at the door
Questions
Can it change the prep instructions?
No. It reads the sheet your medical director approved, word for word. Any change to the sheet is made by your clinic.
What if a client has a medical question?
It takes the question and the nurse on duty calls back. It never answers medical questions itself.
Call or text?
Many clinics call for peels and laser, where prep matters most, and text for neuromodulator visits.
Hear it on your phone
Request a demo call and the agent phones you, set up for medical aesthetics like yours.