Gift card balances read out and booked against
Every January, and every time someone cleans out a drawer, the phone rings about gift cards. The agent reads the balance from the card number, suggests what it covers, and books the treatment with the card noted for checkout.
A caller asks what's left on a gift card, whether an old one still works, or wants to use one.
Looks up the card, reads the balance, suggests treatments that fit, books with the card noted.
A booking with the gift card attached, and fewer balance calls at the front desk.
How it works
- Takes the card number
Read off the card or the email, and checked back digit by digit.
- Reads the balance
The amount left and any package the card was bought for, straight from your point of sale.
- Explains your rules
Your gift card rules, said plainly: whether it covers gratuity, whether it can be split across two guests, and anything else you've set.
- Suggests what fits
Treatments or packages on your menu that the balance covers, and what the difference would be for an upgrade.
- Books with the card noted
The treatment booked, the card number attached for checkout, and a text with the time and remaining balance.
Example call
- CustomerHi, I found a gift card from last Christmas in a drawer. Can I still use it?
- AI agentLucky find. If you read me the number on the back, I'll check it.
- CustomerIt's 6041 2273 9915.
- AI agentThat's 6041 2273 9915. Yes, it has 150 dollars on it. That covers our sixty-minute Swedish massage at 135, with a little left over.
- CustomerOh nice. Do you have anything on a Sunday?
- AI agentThis Sunday at 10:30 or 2:15. Which do you like?
- Customer10:30.
- AI agentBooked for Sunday at 10:30, with the card attached for checkout. I'll text you the time and what to bring.
After the call: Sunday 10:30 shows a sixty-minute Swedish massage with the gift card number attached for checkout, and the guest has a text with the time and remaining balance.
What your team gets
- Gift card balances answered without the front desk
- Bookings with the card attached for checkout
- Your gift card rules explained the same way every time
- Upgrade differences quoted from your menu
- A count of gift card visits booked by month
Questions
Can it sell a new gift card?
It texts the link to buy one online, or books a time to pick one up at reception. It never takes a card number over the phone.
What if the card isn't found?
It takes the number and the buyer's name, and reception looks it up and calls back.
Can two people share one card?
Only if your rules allow it. If they do, it books both and notes the split.
Hear it on your phone
Request a demo call and the agent phones you, set up for day spas like yours.