Restoration check-back calls after the crew leaves
The crew restores the feeder at 2 a.m. and moves on. But three homes are still dark from a blown service fuse. She calls the members on the outage and catches them before the truck is an hour away.
An outage is marked restored in your outage system.
Calls or texts members on that outage to confirm power is back, and logs anyone still out.
Nested outages found fast, and a crew turned around before it's far away.
How it works
- Sees the restoration
The moment an outage is marked restored, she has the list of accounts on it.
- Checks in
A text to most members and a call to those who reported the outage or have special needs on file.
- Hears who's still out
"Ours is still off", "half the house is working". Each one becomes a new report with the address and what they see.
- Groups what's left
Several homes still out on one road are shown together, so the control room sees a likely nested outage.
- Tells the crew fast
Still-out reports go to the control room right away, while the crew is close by.
- Closes the loop
Members who are back on get a thank-you for their patience, and the outage closes clean.
Example call
- AI agentHi, it's Emma from Grey Valley Hydro. Our crew restored the outage on Highway 26 a few minutes ago. Is your power back on at 1290?
- CustomerNo, actually. The neighbours have lights but we don't.
- AI agentThank you for telling me. Is anything working in the house at all, like some lights but not others?
- CustomerNothing. It's all off.
- AI agentI'm sending this to our control room now so the crew can come back to you. Please stay away from your meter and the line to the house if you see anything wrong with them.
- CustomerOkay. Thanks for checking.
After the call: The control room gets a still-out report at 1290 Highway 26 with "neighbours on, house off", sees two more from the same road, and turns the crew around before it leaves the area.
What your team gets
- Still-out homes reported while the crew is close
- Nested outages grouped by road
- Members who reported the outage personally told it's fixed
- Outages closed with real confirmation, not a guess
Questions
Does she call at 2 in the morning?
Only the members you choose, like those who asked for a call. Everyone else gets a text, and a call in the morning if they don't reply.
What does a still-out report include?
The address, what's working and what isn't, what the neighbours have, and a callback number.
Can members turn these off?
Yes. Anyone who asks for texts only, or no check-backs, gets exactly that.
Hear it on your phone
Request a demo call and the agent phones you, set up for utilities and co-ops like yours.