What an AI agent does for a utility.
Six jobs, from the ice storm that lights up every line to the quiet month-end move. Pick one to see the steps and an example call.
Storm outage reports logged from hundreds of callers
Every caller in a storm is answered, matched to the outage and told what crews posted.
See how it works →02InboundDowned lines and gas smells sent to the control room
A hazard report reaches a live operator in seconds, with the caller kept safe.
See how it works →03InboundMonth-end move-ins and move-outs taken by phone
Service transfers, final reads and new accounts set up on one call.
See how it works →04InboundHigh-bill and due-date questions answered from the account
Members hear their balance, due date and usage, and arrangement requests go to billing.
See how it works →05OutboundPlanned shutoff notices called to affected members
Members on the affected feeder hear about the work before the lights go off.
See how it works →06OutboundRestoration check-back calls after the crew leaves
Members on a restored outage are called to confirm they really have power.
See how it works →One member, one year on the line
How one household meets the six, from moving in to the night the wind takes a pole.
- 1Moves into the farmhouseMonth-end move-ins and move-outs taken by phone
- 2First winter bill is highHigh-bill and due-date questions answered from the account
- 3Shutoff for pole workPlanned shutoff notices called to affected members
- 4Ice storm, lights outStorm outage reports logged from hundreds of callers
- 5Wire down in the laneDowned lines and gas smells sent to the control room
- 6"Is your power back?"Restoration check-back calls after the crew leaves
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