Lease renewal calls before the term ends
The worst vacancy is the one you find out about at the last minute. Residents with a lease ending get a warm call early, hear the renewal offer on file, and tell you whether they're staying while there's still time to plan.
A lease ending in the number of months you choose.
Calls with the renewal offer on file, answers questions, records the decision.
A staying, leaving or undecided answer on every lease ending, and early notice of turnovers.
How it works
- Builds the list
Leases ending in the months you choose, with the renewal offer your office prepared for each.
- Calls warmly
Asks how the suite is working for them before anything about the lease.
- Goes over the offer
The term and the rent from the renewal on file, exactly as written. It never makes up a number.
- Hears what's on their mind
A noisy neighbour, a repair that dragged, needing a bigger suite. Each one becomes a note for the property manager.
- Records the answer
Staying, leaving or deciding. Staying residents get the renewal to sign by text or email.
- Offers a transfer
A resident outgrowing a one-bedroom hears what's opening in the building before they look elsewhere.
Example call
- AI agentHi Mr. Singh, it's Emma from the Elmwood Place office. Your lease is up at the end of February. How has the suite been for you?
- CustomerGood, mostly. It's getting tight now that my mother lives with us.
- AI agentThat's a big change. There's a two-bedroom on the seventh floor opening March first. Would you like to hear about that as well as renewing where you are?
- CustomerYes, actually.
- AI agentIt's 2,240 a month on a one-year lease. Renewing your one-bedroom would be 1,812, as in the offer the office sent. Would you like to see the two-bedroom?
- CustomerCan we see it this week?
- AI agentThursday at 5:30 is open. I'll book it and let the property manager know you're thinking about a transfer.
After the call: The lease shows "interested in internal transfer, mother moved in", a viewing of the seventh-floor two-bedroom is booked, and the property manager knows the one-bedroom may come open on March 1.
What your team gets
- A staying, leaving or deciding answer on every ending lease
- Turnovers known early enough to plan for
- Internal transfers offered before residents look elsewhere
- Resident concerns passed to the property manager
- Renewal documents sent to residents who say yes
Questions
Does it set the renewal rent?
No. It reads the renewal offer your office prepared, word for word. Questions about the amount go to the property manager.
What if the resident is unhappy?
It listens, notes the details, and the property manager gets them before the resident decides.
Can it send the renewal to sign?
Yes. A resident who says yes gets the renewal by text or email from your leasing software.
Hear it on your phone
Request a demo call and the agent phones you, set up for apartment leasing like yours.