Real estate and property
Managers, agents, builders and landlords fielding tenants, buyers and repair requests. 44 use cases, written for each kind of business on its own.
- Vacant units shown from the live vacancy listInbound
- Work orders logged with photos and entry permissionInbound
- Overnight floods and no-heat calls triagedInbound
- Tenants told when the trades are coming inOutbound
- Rent-day reminders and returned payment callsOutbound
- Sign calls answered from the curbInbound
- Realtor.ca enquiries called back in a minuteOutbound
- Showing requests confirmed with the sellersOutbound
- Open house visitors called the next morningOutbound
- Seller evaluations booked with the area agentInbound
- Floor plans and September 1 suites answeredInbound
- Viewing confirmations and missed-tour rebooksOutbound
- "Did you get my application?" answeredInbound
- Waitlist renters called when a suite opensOutbound
- Lease renewal calls before the term endsOutbound
- Move elevator booked against the building rulesInbound
- Party room and guest suite reservationsInbound
- Water shut-off and garage cleaning notice callsOutbound
- Leaks from the suite above sent to the on-call managerInbound
- Status certificate requests taken completeInbound
- Phase release calls turned into sales centre visitsInbound
- Registrants called before the phase releaseOutbound
- Design centre selections booked before the cutoffOutbound
- "What stage is our lot at?" answered from the build scheduleInbound
- PDI walk-throughs booked ahead of closingOutbound
- Warranty claims logged with photos, by roomInbound
- For Lease sign calls qualified by size, use and timingInbound
- Cooperating broker enquiries logged with client requirementsInbound
- Space tours confirmed, then followed up for an offerOutbound
- Rooftop units and loading doors logged for maintenanceInbound
- Year-end CAM reconciliation questions answeredInbound
- Renewal calls twelve months before the lease endsOutbound
- Unit size matched to what they're storing, then reservedInbound
- Web reservations called before move-in dayOutbound
- Gate code trouble with a loaded truck, after hoursInbound
- Past-due tenants called before the overlockOutbound
- Boat and RV parking waitlist called when a spot opensOutbound
- Move-out notices taken, with a smaller unit offeredInbound
- Inspections booked before the condition deadlineInbound
- Access and utilities confirmed with the listing agentOutbound
- Buyer called the day before to sign, pay and planOutbound
- Report questions routed to the inspector who wrote itInbound
- Radon monitor pickups booked and results explainedOutbound
- Eleventh-month inspections offered to new-build ownersOutbound