Past-due tenants called before the overlock
Most late tenants just forgot, or their card expired. A friendly call a few days after the due date, with a payment link on the spot, collects the rent before the overlock and keeps the tenant.
A tenant's rent is past due by the number of days you set.
Calls with the balance, texts a payment link, notes a promise date, updates their card on file.
Rent collected before overlock day, and a short list of tenants who need the manager.
How it works
- Builds the list
Each morning, tenants past due by the days you choose, before your overlock and late-fee dates.
- Calls kindly
"Your rent for unit 118 didn't go through on the first." No scolding, just the facts.
- Gives the balance
The rent owing and any late fee already on the account, from your management software.
- Texts the payment link
So they can pay while on the phone, and she can confirm it went through.
- Notes a promise
Can't pay today? It records the date they say, and calls again if it doesn't arrive.
- Hands off the hard ones
A tenant who disputes the balance or is far behind goes to the manager with the call summary.
Example call
- AI agentHi, is this Brenda? It's Emma from Northgate Storage in Edmonton. Is now okay? It's about your rent for unit 118.
- CustomerOh no, did it not go through?
- AI agentThe card on file was declined on the first. The balance is 129 for this month. There's no late fee yet, it starts on the 10th.
- CustomerI got a new card last month. That's why.
- AI agentThat makes sense. I'm texting you a link now to pay and save the new card for next month. ... I see the payment went through. You're all set.
- CustomerThanks for the heads-up.
After the call: Unit 118 is paid in full before the late fee, the new card is saved for autopay, and Brenda drops off the manager's past-due list.
What your team gets
- Past-due tenants called before late fees and overlock
- Payments taken by text link while they're on the line
- New cards saved for autopay
- Promise-to-pay dates recorded and followed up
- Disputes and long overdue accounts sent to the manager
Questions
Does it take card numbers on the call?
No. It texts your payment link, and the tenant pays there. It can see when the payment goes through.
Will it threaten an overlock?
No. It tells tenants the dates on your schedule plainly and kindly, and helps them pay before them.
Who handles a tenant who is months behind?
Your manager. It calls, gives the balance, and hands the account over with the call summary.
Hear it on your phone
Request a demo call and the agent phones you, set up for self-storage like yours.