Viewing confirmations and missed-tour rebooks
A leasing agent who waits 20 minutes in a vacant suite for someone who isn't coming has lost two viewings, not one. Every visit is confirmed, every missed tour gets a friendly call, and the open slot goes to the next renter.
A viewing tomorrow, or a renter 15 minutes late for one today.
Confirms or moves the viewing, calls missed tours, offers the open slot to others.
A leasing schedule that holds, and a list of renters who went quiet.
How it works
- Confirms the night before
A text, then a call if there's no reply, with the time, the building and the suites they're seeing.
- Moves it on the call
Can't make it? Two new times right then, and the old time opens for someone else.
- Sends the morning note
Buzzer, visitor parking and a reminder to bring ID and proof of income if they'd like to apply the same day.
- Calls a missed tour
Fifteen minutes past, a kind "is everything okay?" and a new time, or a self-guided slot that evening.
- Fills the gap
An opened slot is offered to renters who asked for an earlier viewing of the same floor plan.
- Marks the result
Confirmed, moved, cancelled or missed, on the viewing, so the leasing manager sees show rates by building.
Example call
- AI agentHi Aisha, it's Emma from the Parkdale Commons leasing office. Just checking you're still good for the one-bedroom viewing tomorrow at 5:30.
- CustomerOh, I'm so sorry. My shift got moved and I can't get there before 7.
- AI agentNo problem at all. The office closes at 6 tomorrow, but I could do a self-guided tour at 7:15, or an in-person one Thursday at 5:30.
- CustomerThe self-guided one tomorrow works.
- AI agentDone. You'll get a door code by text an hour before. If you like the suite, there's an application link in the same message.
- CustomerPerfect, thank you.
After the call: The 5:30 in-person slot opens and goes to a renter on the earlier-viewing list. Aisha's self-guided tour is booked for 7:15 with the code sent an hour before, and the leasing agent sees the change in the morning.
What your team gets
- Viewings confirmed, moved or cancelled before the day
- Missed tours called and rebooked within minutes
- Opened slots offered to renters waiting for an earlier time
- Application links sent to renters after their visit
- Show rate by building and by week
Questions
Call or text?
You choose. Most offices text the night before and call only when there's no reply.
What does it say to someone who missed the tour?
Something friendly like "just making sure you're okay" and a new time. Never a scolding.
Can it offer a self-guided tour instead?
Yes, where the building has them. It books the slot and the tour system sends the code.
Hear it on your phone
Request a demo call and the agent phones you, set up for apartment leasing like yours.