Rent-day reminders and returned payment calls
Most late rent is a forgotten date or a bank change, not a refusal. A friendly call before the first and another the day a payment is returned settles most of them before accounting has to pick up the phone.
Rent due in three days, a payment returned by the bank, or a balance still open on the fifth.
Reminds, explains what came back, records the tenant's plan to pay.
A promised-to-pay date on each ledger and a short list for accounting.
How it works
- Reminds before the first
A text or short call a few days before rent is due to tenants who pay by e-transfer or cheque, or who were late before.
- Calls when a payment comes back
The same day the bank returns it, with the amount from the ledger and any returned payment fee your lease sets.
- Keeps it kind
No threats and no lectures. It asks what happened and when they can pay.
- Records the plan
The date and the way they'll pay, on the ledger. A text confirms it with your e-transfer address or payment link.
- Hands off the hard ones
A tenant asking for a payment plan, disputing the balance or describing a job loss goes to your accounting lead with the details.
- Follows up on the date
If the promised payment isn't in by that date, accounting gets the account on the next morning's list.
Example call
- AI agentHi Jordan, it's Emma from Northshore Rentals. Is now an okay time? It's about this month's rent at 12 Birch, unit 2.
- CustomerUh, yeah. Is something wrong?
- AI agentThe pre-authorized payment of 1,640 came back from the bank this morning. Sometimes that's just a changed account. Do you know what happened?
- CustomerOh no. I switched banks last week. I forgot to update it.
- AI agentThat happens a lot. Can you send it by e-transfer this week? There's also the 25 dollar returned payment fee from your lease.
- CustomerI can do Friday.
- AI agentFriday it is. I'll text you the e-transfer address and the form to update your bank details, so next month goes through on its own.
After the call: The ledger for 12 Birch, unit 2 shows the returned payment, the fee and "e-transfer Friday, changed banks". Jordan has the address and the form. If the money isn't in Friday, accounting sees the account on Monday's list.
What your team gets
- A promised-to-pay date and method on each ledger
- Returned payments called the same day
- New bank details forms sent to tenants who changed accounts
- Payment plan requests and disputes routed to your accounting lead
- A morning list of promises that weren't kept
Questions
Will it threaten a tenant?
No. It reminds, asks what happened and records a plan. Anything about notices or next steps comes from your team.
Can it agree to a payment plan?
No. It takes the request with the tenant's reasons and passes it to accounting, who decides.
Which tenants does it call?
The ones your rules pick: everyone, only those who pay by cheque or e-transfer, or only those with a late payment in the past year.
Can it take the payment on the call?
It texts the payment link or e-transfer address you use, so the tenant pays the usual way.
Hear it on your phone
Request a demo call and the agent phones you, set up for property management like yours.