Web reservations called before move-in day
A reservation made at midnight is easy to forget, and a third of them never show. The agent calls each one, checks the size is right and gets them ready, so the move-in actually happens.
A reservation made online or through a marketplace listing.
Calls to confirm the size and date, answers questions, sends the lease to sign ahead.
More reservations that turn into move-ins, and a faster counter on moving day.
How it works
- Calls within the hour
Inside the calling hours you set, or first thing in the morning for a reservation made overnight.
- Checks the size
Asks what they're storing and confirms the size they picked will fit. A caller who picked too small is moved up before moving day.
- Confirms date and time
When the truck arrives, and whether the office will be open or they'll need the after-hours steps.
- Sends the lease ahead
A text link to sign the rental agreement and pay the first month, so move-in is just a key and a code.
- Covers what to bring
Photo ID, a lock, and the protection plan or proof of insurance, as your facility requires.
- Calls a no-show
If they miss the time, a friendly call that afternoon to ask if they still need the unit and pick a new day.
Example call
- AI agentHi, is this Mélanie? It's Emma from Entrepôt Rive-Sud in Longueuil. You reserved a 5 by 10 last night for June 30. Got a quick minute?
- CustomerOui, yes. Is something wrong?
- AI agentNot at all. Just checking it's the right size. What are you storing?
- CustomerEverything from a one-bedroom. Bed, couch, a desk, maybe 25 boxes.
- AI agentThat's a lot for a 5 by 10. A 10 by 10 would be much more comfortable, and I have one open at 149 a month. Want me to switch it?
- CustomerYes, please. I didn't know.
- AI agentDone. 10 by 10, June 30. I'll text you a link to sign and pay ahead, so moving day is just your key and gate code. Bring photo ID and a lock.
After the call: The reservation is switched to a 10 by 10 on the June 30 schedule, the lease link is sent, and the manager knows Mélanie will arrive with the paperwork done.
What your team gets
- Every web and marketplace reservation called
- Wrong sizes fixed before moving day
- Leases signed and first month paid ahead
- No-shows called the same afternoon
- Reservation-to-move-in rate, week over week
Questions
Does it speak French?
Yes, and many other languages. In Quebec it can open in French, and it switches when the caller prefers English.
Can it move a reservation to another size?
Yes, to any size that's vacant, at the rate on file for that size.
What if they cancel?
It cancels the reservation so the unit is free for someone else, and asks if they'd like to be called if plans change.
Hear it on your phone
Request a demo call and the agent phones you, set up for self-storage like yours.