Inbound: the customer calls

For Lease sign calls qualified by size, use and timing

A commercial unit might get a dozen real enquiries a month, and each one is worth years of rent. Every caller off the sign now reaches someone who knows the units and books them a tour.

When it starts

A business owner or tenant rep calls the number on a sign or listing.

What the agent does

Describes the listed units, asks the qualifying questions you choose, books a tour.

What your team gets

A qualified prospect with use, size, budget and possession date, and a tour on the rep's calendar.

How it works

  1. Knows which property

    Each sign can carry its own number, so she knows the caller means the Hespeler Road plaza or the Bramalea Road industrial park before they say so.

  2. Describes what's listed

    Unit sizes, frontage, clear height, drive-in or dock doors, power, parking and signage, plus the asking net rent and additional rent estimate where you've published them.

  3. Asks the right questions

    Business type, what they'll do in the space, square footage, staff and parking needs, when they need possession and how long a term they're thinking.

  4. Notes the hard questions

    Whether a use is allowed under an exclusive, or whether the landlord will fund improvements, goes to the rep in writing, at the top of the note.

  5. Books the tour

    Two open times on the rep's calendar for that property, with a text giving the address, where to park and who to meet.

  6. Hands off a hot one

    A prospect ready to talk terms or put in an offer to lease is warm-transferred to the leasing rep with a short private brief.

Example call

  1. AI agentThanks for calling Grandview Properties, this is Emma. Are you calling about the industrial units on Bramalea Road?
  2. CustomerYes. I run a cabinet shop and I need about 4,000 square feet with a drive-in door.
  3. AI agentUnit 6 is 4,200 square feet with one drive-in door, 20 foot clear height and 200 amp, 600 volt power. The asking net rent is 17.50 a foot. When would you need to be in?
  4. CustomerBy September. My lease is up August 31. We'd have dust collection and a spray booth.
  5. AI agentI'll put the spray booth at the top of the note for Daniel, since the landlord will want to review it. Would you like to see the unit this week?
  6. CustomerThursday if possible.
  7. AI agentDaniel has Thursday at 9:30 or 3. ... 3 it is. I'll text you the address and the door to meet him at.

After the call: Daniel gets the lead with "cabinet shop, 4,000 square feet, drive-in, possession by September 1, dust collection and spray booth" and the spray booth question flagged, plus a Thursday 3:00 tour at Unit 6.

What your team gets

  • Every sign and listing call answered and qualified
  • Tours on the right rep's calendar, by property
  • Use, size, power, parking and possession date in every lead note
  • Hard questions flagged for the rep before the tour
  • Calls tracked by sign and listing, so you see what works
Set up with you: The team loads your properties, units and published asking rents, sets up a connection to your leasing CRM (VTS, Buildout or Yardi) and your reps' calendars, gives each sign its own tracking number, and sets the questions each property asks.

Questions

Will it negotiate rent or free rent?

No. It reads the asking rents you publish. Terms, free rent, improvements and any lower number go to your leasing rep.

Can it say whether a use is permitted?

It tells callers what the property is marketed and zoned for, from what you give it. If an exclusive or restriction might apply, it notes the question for the rep.

Does it work for office, retail and industrial?

Yes. Each property type gets its own questions: clear height and loading for industrial, frontage and parking for retail, layout and fit-out for office.

Can each sign have its own number?

Yes. Each property or sign can have its own line, so you know which one brought the call.

Hear it on your phone

Request a demo call and the agent phones you, set up for commercial leasing like yours.

Get a demo call