Overnight floods and no-heat calls triaged
The on-call phone stops ringing for running toilets at 2 a.m. It rings for water coming through a ceiling, a whole house without heat in January or a smashed door, and the manager picks up already knowing the address and the risk.
A tenant calls after hours or on a weekend.
Asks the triage questions, gives safety steps, puts real emergencies through, logs the rest.
A briefed transfer for emergencies and a morning list of everything else.
How it works
- Asks the triage questions
Where is the water coming from and is it spreading, is the heat off in one room or everywhere, is anyone hurt or locked out. Asked calmly, one at a time.
- Checks your emergency list
Floods, no heat when it's cold, sewer backup, a door or window that won't lock, fire or smoke damage. You decide what's on it for each property.
- Gives the first steps
Where the main water shut-off is at that address, to keep away from wet outlets, to call 911 for fire, gas smell or anyone hurt.
- Puts it through, briefed
Warm-transfers to the on-call manager after a short private summary. If they don't answer, it tries the backup and texts both.
- Logs the rest for morning
A running toilet or a dead fridge light becomes a work order marked for the first call of the day, and the tenant is told when to expect it.
- Keeps the tenant updated
Once the manager books the emergency plumber, the tenant gets a text with the expected time.
Example call
- CustomerHi, there's no heat at all in our place. It's minus 18 out and the house is getting really cold.
- AI agentI'm sorry, let's get someone on this now. I have you at 9 Pine Ridge in Sudbury. Is the furnace making any sound, and is the thermostat screen on?
- CustomerThe thermostat's on, but the furnace isn't doing anything.
- AI agentThanks. With this cold, that goes straight to the on-call manager. While I connect you, keep the doors to the bedrooms open and the taps dripping a little so nothing freezes.
- CustomerOkay.
- AI agent(privately, to the manager) No heat at 9 Pine Ridge, Sudbury, furnace silent, thermostat on, minus 18 outside. Family on the line. Connecting.
After the call: Grant, on call, takes the call knowing the address, the symptom and the temperature, books the furnace company for the same night, and the tenant gets a text with the technician's arrival window. The emergency is logged with the time of each step.
What your team gets
- Emergencies put through with a private summary, any hour
- A backup contact tried and texted when the first doesn't answer
- Non-urgent calls logged as work orders for the morning
- First steps for each property, like where the water shut-off is
- A log of every after-hours call with the time of each step
Questions
Who decides what's an emergency?
You do, per property. Most managers list floods, no heat in cold weather, sewer backup, break-ins and fire damage. Everything else is logged for the morning.
What if nobody on call answers?
It tries the backup in the order you set, texts each one with the summary, and tells the tenant who has been reached.
Does it ever handle a fire or gas smell?
It tells the tenant to leave and call 911 first, then reaches your on-call manager.
Can it book the emergency trade?
Where you allow it, it can call your after-hours plumber or furnace company from your vendor list once the manager approves.
Hear it on your phone
Request a demo call and the agent phones you, set up for property management like yours.