Move-out notices taken, with a smaller unit offered
A move-out call is the last chance to keep a tenant. The agent takes the notice cleanly, and when someone is only clearing half the unit, offers a smaller one so they stay.
A tenant calls to say they're moving out.
Sets the vacate date, explains your move-out steps, offers a smaller unit if they still need space.
Clean vacate dates, fewer surprise move-outs, and some tenants kept in a smaller unit.
How it works
- Confirms the tenant
By name and unit, and checks they're on the account.
- Sets the date
The day they'll be out, and how your billing works if it falls mid-month.
- Asks what's changing
Moving into the new house, sold the boat, finished the reno. Asked kindly, and noted.
- Offers a smaller unit
Keeping a few boxes? A 5 by 5 or a locker from what's vacant, at the rate on file, with a transfer instead of a new lease.
- Explains move-out
Unit empty and swept, their lock removed, and how to let the office know they're done.
- Stops autopay right
Notes the final charge so autopay stops after the last month, and the tenant gets a text summary.
Example call
- CustomerHi, I'm moving out of unit 42. Our house finally closed.
- AI agentCongratulations! When do you expect to have it empty?
- CustomerBy the end of the month. Though honestly we've got some things we don't have room for yet.
- AI agentThat's common after a move. I have a 5 by 10 open at 79 a month. You could move what's left into it and we'd transfer your account, no new paperwork.
- CustomerOh, that's a good idea. Let's do that.
- AI agentI'll hold the 5 by 10 for you and set unit 42 to vacate on the 31st. Leave it empty and swept, take your lock, and text the office when you're done.
After the call: Unit 42 has a vacate date of the 31st, a 5 by 10 is held as a transfer, and the manager sees a tenant kept at a smaller rate instead of a move-out.
What your team gets
- Vacate dates set on every notice
- Smaller units offered to tenants keeping some things
- Transfers instead of new leases
- Move-out reasons recorded for the manager
- Final charges set so autopay stops on time
Questions
Does it charge a move-out fee?
It explains your move-out rules and any fees as you've written them. It never adds a charge of its own.
Will it push tenants to stay?
No. It only offers a smaller unit when the tenant says they still have things to store.
What if they leave the unit dirty?
It tells them what empty and swept means before they go. What happens after is your manager's call.
Hear it on your phone
Request a demo call and the agent phones you, set up for self-storage like yours.