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Inbound: the customer calls

Wedding flower consults booked through the winter

A couple planning a June wedding calls in November. Your calendar says June 14 is open, they book a consult, and the designer walks in knowing the venue and the colours.

When it starts

A couple or a parent calls about wedding or event flowers.

What the agent does

Checks your wedding calendar for the date, learns the venue and the colours, books the consult.

What your team gets

Consults with the wedding details, and dates you can't take turned down kindly.

How it works

  1. Checks the date

    Your wedding calendar first. If you already have your maximum that weekend, it says so before anything else.

  2. Learns the wedding

    The venue, the ceremony and reception spots, the colours, the size of the wedding party, and the season's flowers they love.

  3. Asks the budget range

    Gently, as a range, so your designer can suggest what's realistic.

  4. Books the consult

    With the wedding designer at the shop or by video, on their calendar.

  5. Asks for inspiration

    A text link for photos, Pinterest boards and the dress, attached to the consult.

  6. Explains the deposit

    Your deposit to hold the date and when it's due, read as written.

Example call

  1. CustomerHi, I'm getting married next June and I'm looking for a florist.
  2. AI agentCongratulations! What's the date?
  3. CustomerJune 14, at Blue Mountain.
  4. AI agentJune 14 is open on our calendar. Do you have colours in mind?
  5. CustomerDusty blue and blush. Five bridesmaids.
  6. AI agentBeautiful. Is there a range you'd like to work within for the flowers?
  7. CustomerAround three to four thousand.
  8. AI agentLovely. Sarah does weddings, and she has Saturday the 22nd at 1 or Tuesday at 6 by video. ... Saturday at 1. I'll text you a link for inspiration photos.

After the call: Sarah's calendar has Saturday the 22nd at 1 for the June 14 Blue Mountain wedding, dusty blue and blush, five bridesmaids, three to four thousand. Photos came in that night.

What your team gets

  • Wedding consults with the date, venue, colours and party size
  • Dates you can't take turned down before the consult
  • Inspiration photos attached ahead of time
  • Deposit terms explained the same way every time
  • A list of wedding leads to follow up
Set up with you: The team loads your wedding calendar limits, deposit terms and designers, and sets up a connection to your appointment calendar and wedding proposal software (Details Flowers or Curate) so consults land where your designer works.

Questions

Does it quote wedding prices?

It gives the starting prices you list, like bouquets from a set price. Full quotes come from your designer.

What if the date is full?

It says so kindly and, if you like, mentions a partner florist you trust.

Can parents call for the couple?

Yes. It books the consult and asks who should get the confirmation.

Hear it on your phone

Request a demo call and the agent phones you, set up for florists like yours.

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