Funeral orders with service times, handled gently
A grieving family reaches someone calm and kind on the first ring. The arrangement gets to the funeral home before the visitation, and a family who wants guidance talks to your lead designer.
A caller is ordering flowers for a funeral, a visitation or a grieving family's home.
Slows down, collects the funeral home and times, suggests sympathy designs, puts guidance calls through.
Sympathy orders timed to the visitation, and families handed to the designer with care.
How it works
- Slows down
Offers condolences first. It never rushes, and it never upsells to a grieving family.
- Finds the service
The funeral home, the name of the person who died, and the visitation and service times.
- Times the delivery
To arrive before the visitation, and checks the funeral home's delivery hours.
- Suggests sympathy work
Standing sprays, casket sprays, baskets for the home, from your sympathy collection and prices.
- Takes the card
Exactly as they want it signed, from one person or "the Dubois family".
- Puts guidance calls through
A family who wants help choosing, or ordering for the casket, is warm-transferred to the lead designer.
Example call
- CustomerHi. My grandmother passed away and the funeral is Thursday. I want to send flowers.
- AI agentI'm so sorry about your grandmother. I'll help you with this. Which funeral home is it?
- CustomerKerr's in Owen Sound. Visitation's at ten, the service is at eleven.
- AI agentThank you. I'll make sure they're there before ten. Were you thinking of something for the service, or for the family's home?
- CustomerFor the service. She loved white roses.
- AI agentOur standing spray in white roses and lilies is 225, or a smaller basket of white roses is 120.
- CustomerThe basket. From "all the grandkids".
- AI agent"With love, from all the grandkids." I'll text you a link to pay, and you'll get a text when it's at Kerr's on Thursday morning.
After the call: The basket of white roses is on Thursday's first run to Kerr's, before 10. The card reads as asked, and the order is marked sympathy.
What your team gets
- Sympathy orders timed before the visitation
- Funeral home hours and delivery rules on every order
- Families who want guidance handed to the lead designer
- Cards signed exactly as the family wants
- No upselling, ever, on a sympathy call
Questions
Is it gentle enough for a grieving family?
It speaks calmly, offers condolences and never rushes or upsells. You decide when it hands them to a person.
Does it know funeral home hours?
From the list you give it, so flowers arrive when the doors are open.
What about casket sprays?
It takes the order or puts the family through to your designer, by your rules.
Hear it on your phone
Request a demo call and the agent phones you, set up for florists like yours.