Missed deliveries rescued before the van leaves the street
The driver rings the bell and nobody's home. Instead of taking the flowers back to wilt in the van, the recipient gets a call and the bouquet goes to the neighbour two doors down.
The driver marks a delivery as nobody home.
Calls the recipient, then the sender if needed, to find a neighbour, a safe spot or a new time.
Fewer flowers coming back to the shop, and a driver who doesn't wait.
How it works
- Hears from the driver
The driver taps "nobody home" and the call goes out right away.
- Calls the recipient
Without spoiling the surprise: "Hi, it's Emma from the flower shop. We have a delivery for you."
- Finds a way
A neighbour, a side door out of the sun, a workplace, or a time later today on the van's route.
- Calls the sender if needed
If the recipient doesn't answer, it calls the sender to ask what they'd like.
- Tells the driver
Where to leave it or when to come back, before the van leaves the street.
- Texts the sender
Where the flowers ended up, so nobody wonders.
Example call
- AI agentHi, is this Grace? It's Emma from Blossom and Vine. We have a delivery for you, but nobody answered the door.
- CustomerOh! I'm at my sister's. Who's it from?
- AI agentThere's a card with it, so I'll let that be the surprise. Is there a neighbour who could take it, or a shady spot?
- CustomerMrs. Dhillon next door is home. Number 14.
- AI agentPerfect. The driver will leave it with Mrs. Dhillon at number 14 now.
- CustomerThank you so much.
After the call: The driver leaves the bouquet at number 14 and moves on. The sender gets a text that the flowers are with the neighbour.
What your team gets
- Missed deliveries rescued while the van is still on the street
- The surprise kept, card unread
- Senders told where the flowers went
- Fewer bouquets coming back to the shop
- A count of saved deliveries, by week
Questions
Does it spoil the surprise?
No. It doesn't read the card or say who sent them unless the recipient insists and your rules allow.
What if no one answers?
It calls the sender, and if no one's reachable, the driver follows your rules: a safe spot, or back to the shop.
Does it call in winter?
Yes. In the cold it never suggests leaving flowers outside.
Hear it on your phone
Request a demo call and the agent phones you, set up for florists like yours.