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Retail

Stores answering questions on stock, orders, deliveries and returns. 47 use cases, written for each kind of business on its own.

  1. Flyer sofas: in stock or special order, answeredInbound
  2. Private showroom time with a designer bookedInbound
  3. Warehouse arrival calls that book the delivery truckOutbound
  4. "When is my sectional coming?" answered from the orderInbound
  5. Torn upholstery and mattress dips logged as claimsInbound
How they fit together for furniture and mattress stores →
  1. Exact model and finish checked before they driveInbound
  2. Gas, water and door widths asked before the install crew rollsOutbound
  3. Truck-day calls with the ETA and stops aheadOutbound
  4. Fridges that quit written up for the service departmentInbound
  5. Return windows and protection plan questions answeredInbound
How they fit together for appliance and electronics stores →
  1. Plywood counts and paint desk questions answeredInbound
  2. Floor sanders and tile saws reserved for Saturday morningInbound
  3. 6:30 a.m. contractor orders taken from the truckInbound
  4. Custom windows and doors: arrival callsOutbound
  5. Job-site drops confirmed with the site the night beforeOutbound
How they fit together for hardware and building supply →
  1. Winter design consults booked for spring plantingInbound
  2. "Any pink hydrangeas left?" answered during the May rushInbound
  3. Special-order trees: arrival and planting callsOutbound
  4. Triple mix and mulch deliveries booked by the yardInbound
  5. Brown cedars and guarantee claims sent to the nurseryInbound
How they fit together for garden centres and nurseries →
  1. Anniversary bouquets taken by budget and card messageInbound
  2. Same-day orders taken before the noon cut-offInbound
  3. Missed deliveries rescued before the van leaves the streetOutbound
  4. Funeral orders with service times, handled gentlyInbound
  5. Wedding flower consults booked through the winterInbound
  6. Anniversary reminder calls a week aheadOutbound
How they fit together for florists →
  1. Private engagement ring viewings, kept quietInbound
  2. Custom ring milestones called to the clientOutbound
  3. "Is my ring back from the bench?" answeredInbound
  4. Insurance appraisals booked with the right papersInbound
  5. Yearly prong checks and anniversary callsOutbound
How they fit together for jewellers →
  1. Kibble checked on the shelf and set asideInbound
  2. Special-order pet food called in on truck dayOutbound
  3. Cloudy tanks and new fish keepers helpedInbound
  4. Running-low calls before the food bag is emptyOutbound
  5. Food recall calls to everyone who bought the lotOutbound
How they fit together for pet supply stores →
  1. Screen and battery prices by exact modelInbound
  2. "Is my phone fixed?" answered from the ticketInbound
  3. Pickup reminders and unclaimed device callsOutbound
  4. Lake, pool and toilet drops booked fastInbound
  5. Failed office drives sent to the recovery techInbound
How they fit together for phone and computer repair →
  1. Fit questions answered from your size chartInbound
  2. Double charges and checkout errors put throughInbound
  3. Undeliverable address calls before the parcel returnsOutbound
  4. "Tracking hasn't moved" read from the last scanInbound
  5. Size exchanges started and return labels emailedInbound
  6. Sold-out size waitlists called on restock dayOutbound
How they fit together for online stores →