Special-order trees: arrival and planting calls
A Japanese maple in a 15-gallon pot shouldn't sit in the yard for two weeks. The customer hears the day it arrives and books the planting crew for Thursday.
A special-ordered tree, shrub or hedge order comes in from the grower.
Calls the customer, books pickup, delivery or planting, and mentions any balance.
Special orders out of the yard fast, and planting jobs on the crew's schedule.
How it works
- Sees it arrive
When the grower's delivery is checked in, each special order goes on the call list.
- Confirms the order
The variety, the size and the count: "one Bloodgood Japanese maple, 15-gallon" or "forty emerald cedars, 5 to 6 feet".
- Offers the options
Pickup with the yard hours and whether it fits a car, delivery, or planting by your crew, by your price list.
- Books planting
A day on the planting crew's schedule, with where it goes, whether there's an old stump, and buried lines marked.
- Mentions the balance
What's left to pay on the order, and a text link to pay.
- Reminds about the hold
How long the nursery keeps special orders and that they're watered while they wait.
Example call
- AI agentHi, is this Mr. Chandra? It's Emma from Riverbend Nursery. Your Bloodgood Japanese maple came in from the grower this morning.
- CustomerOh, great. I wasn't sure if I should plant it myself.
- AI agentYou're welcome to pick it up, but it's a 15-gallon pot, so it won't fit in most cars. We can deliver it, or our crew can plant it.
- CustomerWhat would planting cost?
- AI agentPlanting for a tree that size is 120 dollars on our price list, with mulch. The crew has Thursday morning.
- CustomerLet's do that. It goes in the front yard.
- AI agentBooked for Thursday morning. Before then, please book your free utility locates, so the crew knows where the buried lines are. I'll text you the details.
After the call: The planting crew has Thursday morning for one Bloodgood maple in the front yard, with locates requested. The balance and planting charge went out by text.
What your team gets
- Customers called the day special orders arrive
- Planting jobs booked on the crew's schedule
- Line locates reminded before any digging
- Balances collected before delivery or planting
- Fewer special orders drying out in the yard
Questions
Does it book planting?
Yes, on your crew's schedule, with the prices on your list.
What about hedges with dozens of plants?
It confirms the count and size, and books delivery or planting for the whole order.
Does it remind about locates?
Yes, every time digging is booked.
Hear it on your phone
Request a demo call and the agent phones you, set up for garden centres and nurseries like yours.