Inbound: the customer calls

Triple mix and mulch deliveries booked by the yard

"Can you bring ten yards of triple mix on Saturday?" becomes a booked delivery with the dump spot and a tarp, and the caller hears whether ten yards is even enough.

When it starts

A caller wants soil, mulch, gravel, sod or stone delivered.

What the agent does

Helps work out the amount, books the window, notes the dump spot and access.

What your team gets

Bulk deliveries on the truck's schedule with everything the driver needs.

How it works

  1. Finds the product

    Triple mix, garden soil, black or cedar mulch, pea gravel, screenings, or sod by the pallet.

  2. Works out the amount

    Asks the length, width and depth, and gives the yardage the way your yard calculates it. Ten by twenty at four inches is about two and a half yards.

  3. Gives the price

    Per yard from your price list, plus the delivery charge for their area.

  4. Books the window

    A delivery window on the truck's schedule, sorted by area to save driving.

  5. Notes the drop

    Where to dump it, whether to lay a tarp, what not to drive on, and whether the truck fits under trees or wires.

  6. Confirms by text

    The product, the amount, the window and the drop spot, by text.

Example call

  1. CustomerCan you deliver ten yards of triple mix on Saturday?
  2. AI agentWe can. What's it for, if you don't mind me asking? I'll make sure ten yards is right.
  3. CustomerA new bed along the fence, about forty feet long and four feet wide.
  4. AI agentAt eight inches deep, that's about four yards. Ten would leave you with a lot extra. Want four, or are there other beds too?
  5. CustomerOh, four is plenty, thanks.
  6. AI agentFour yards of triple mix is 55 dollars a yard plus 65 for delivery to Kanata. I have Saturday from 8 to noon. Where should the driver dump it?
  7. CustomerOn the driveway, on a tarp please.
  8. AI agentBooked for Saturday, 8 to noon, on a tarp on the driveway. I'll text you the details now.

After the call: Saturday's bulk route shows four yards of triple mix to Kanata with "driveway, on a tarp", and the caller saved paying for six yards they didn't need.

What your team gets

  • Bulk deliveries on the truck's schedule, sorted by area
  • Yardage worked out with the caller, so loads are the right size
  • Dump spots, tarps and access noted for the driver
  • Prices and delivery charges from your list
  • A daily load sheet for the yard
Set up with you: The team loads your bulk products, per-yard prices and delivery zones, and sets up a connection to your point of sale and delivery schedule so bookings land on the truck's day.

Questions

Can it calculate yardage?

Yes, from the length, width and depth, the same way your yard does.

What about sod?

It books sod by the pallet or square foot, and reminds callers it needs to go down the same day.

Can it change a delivery?

Yes, to any open window. The driver is told.

Hear it on your phone

Request a demo call and the agent phones you, set up for garden centres and nurseries like yours.

Get a demo call