Brown cedars and guarantee claims sent to the nursery
"My cedars are turning brown" turns into a claim with the purchase date, how they were watered and photos. The nursery manager decides once, with all of it.
A customer calls because a plant they bought is browning, wilting or didn't leaf out.
Finds the purchase, asks how it was planted and watered, texts for photos, logs the claim.
A complete guarantee claim for the nursery manager, and urgent ones put through live.
How it works
- Finds the purchase
By name, phone or receipt, with the plant, the quantity and the purchase date.
- Checks the guarantee
Your guarantee terms, read as written: how long, which plants, and whether you need the receipt and the plant.
- Asks how it was cared for
When it went in, how often and how long it was watered, and whether it was mulched.
- Gives the approved tip
If it's a watering problem your nursery has a standard answer for, it gives it. Deep, slow soaks, not a sprinkler.
- Texts for photos
A link for photos of the whole plant, close-ups of the browning, and the tag.
- Passes it on
The claim goes to the nursery manager. A caller who wants a trained eye now is warm-transferred.
Example call
- CustomerI bought twelve cedars from you in May and a few are going brown on the bottom. Are they guaranteed?
- AI agentLet me look. I see twelve emerald cedars bought May 18. They're under our one-year guarantee. How have they been watered?
- CustomerThe sprinkler runs every other day for twenty minutes.
- AI agentThanks. New cedars usually do better with a slow, deep soak at the base two or three times a week. The sprinkler often doesn't reach the roots.
- CustomerOh. Should I still send something?
- AI agentYes. I'll text you a link for photos of the brown ones and a whole-row shot. Lucie in the nursery will look and call you.
- CustomerOkay, thanks.
After the call: A guarantee claim opens on the purchase with "lower browning on a few, sprinkler 20 min every other day". Photos came in that evening, and Lucie has it in her queue.
What your team gets
- Guarantee claims with the purchase, care habits and photos
- Approved care tips given before the claim
- Claims in one queue for the nursery manager
- Urgent plant problems put through live
- A record of claims by plant and season
Questions
Will it approve a replacement?
No. It takes the claim. The nursery manager decides.
Does it diagnose plant disease?
No. Anything that sounds like a pest or disease goes to your nursery staff.
What if they don't have the receipt?
It finds the purchase by name or phone number.
Hear it on your phone
Request a demo call and the agent phones you, set up for garden centres and nurseries like yours.