"Any pink hydrangeas left?" answered during the May rush
On May long weekend the parking lot is full and the phone never stops. Every caller hears whether the pink hydrangeas are in, in which pot size, before they drive over.
A caller asks if you have a plant, a variety or a size, or when it's safe to plant.
Checks stock by variety and pot size, gives approved care basics and your local frost date, sets holds.
Staff on the floor with customers, not on the phone answering "do you have..."
How it works
- Pins down the plant
"Pink hydrangea" could be four varieties. It asks the colour, the size they want and whether it's for sun or shade.
- Checks what's in
By variety and pot size, from the counts at the till, with the price from your list. A 2-gallon and a 5-gallon are not the same answer.
- Says when more is coming
If it's sold out, the next delivery from the grower, and similar varieties in stock now.
- Gives the basics
The answers your nursery approves: the frost date for your area, when to plant tomatoes, how to harden off annuals.
- Sets a hold
Puts the plant aside under their name until a time you allow, and tells the floor.
- Passes plant problems
Anything that sounds like a pest, disease or a dying plant goes to the nursery staff.
Example call
- CustomerDo you have any pink hydrangeas left? The big round ones?
- AI agentLet me look. The big mophead kind, for part shade?
- CustomerYes, by the front porch.
- AI agentWe have six Endless Summer in the 3-gallon pots at 44.99, and two in the 7-gallon at 89.99. They came in Thursday.
- CustomerCan you hold two of the small ones? And is it too early to put in tomatoes?
- AI agentHolding two 3-gallon Endless Summer under your name until 6 tonight. For tomatoes, around here we wait until after the long weekend, when nights stay above 10 degrees.
- CustomerPerfect, thanks.
- AI agentYou're welcome. They'll be at the front cash under your name.
After the call: Two 3-gallon Endless Summer hydrangeas are set aside at the front cash under the caller's name until 6, and the floor has a note.
What your team gets
- Stock answers by variety and pot size, from the till counts
- Holds set at the front cash with a time limit
- Frost dates and planting tips given the way your nursery says them
- Pest and disease questions sent to nursery staff
- A list of plants callers asked for that you were out of
Questions
How much plant advice does it give?
Only what you approve: watering, planting times, sun and shade. Problems go to your staff.
Will it promise a plant is held?
It holds it in your system and tells the floor, for the time you allow.
Can it handle the long weekend rush?
Yes. It answers many calls at once, so the line at the register doesn't wait.
Hear it on your phone
Request a demo call and the agent phones you, set up for garden centres and nurseries like yours.