"Is my ring back from the bench?" answered
The goldsmith keeps the torch lit instead of answering the phone. A customer asking about a sizing, a broken chain or a watch hears where it is from the job ticket, and says yes to the extra prong the bench found.
A customer calls about a ring, chain or watch left for repair.
Finds the ticket, reads the status, reads the bench's note and price, records the yes or no.
The approval on the ticket, a note to the goldsmith and a pickup text when it's done.
How it works
- Finds the job
By envelope or ticket number, name or phone. It confirms the piece, "the white gold solitaire in for sizing", before saying anything about it.
- Gives the stage
Waiting for the goldsmith, at the bench, at the polisher, sent out for watch service, or ready in the safe. In plain words.
- Reads what the bench found
A worn prong, a thin shank, a cracked crystal. It reads the goldsmith's note and the price written on the ticket, never its own.
- Takes the go-ahead
Yes, no or let me see it first. The answer goes on the ticket, and the goldsmith hears right away so the piece doesn't sit.
- Answers the quick ones
Watch batteries while you wait, how long sizing takes, whether water resistance is pressure-tested, from the store's own service list.
- Sets up pickup
Pickup hours, ID if the store asks for it, the balance owing, and a text the moment the ticket is marked ready.
Example call
- CustomerHi, I dropped off my wife's ring for sizing two weeks ago. Name's Okafor.
- AI agentHi Mr. Okafor. I have the white gold solitaire, going from a 6 to a 6 and a half. It's with Tomasz at the bench now, and he left a note.
- CustomerUh oh. What's wrong?
- AI agentNothing serious. Two of the four prongs are worn thin, and he suggests retipping them while it's apart. He's written 140 dollars for both.
- CustomerBetter than losing the diamond. Yes, do it.
- AI agentI've put your yes on the ticket and let Tomasz know. It should be ready Friday afternoon. I'll text you when it's in the safe, and please bring the claim slip.
After the call: The ticket shows "retip 2 prongs, approved by phone" with the time, Tomasz has the go-ahead before lunch, and Mr. Okafor gets a text when the ring is marked ready.
What your team gets
- Approvals for extra bench work recorded on the ticket
- The goldsmith told the moment a customer says yes or no
- Ready texts sent when a ticket closes
- Fewer interruptions at the bench and the showcase
- Declined work noted for the yearly care call
Questions
Will it quote a repair it hasn't seen?
Only the set fees you give it, like a watch battery or a standard sizing. Anything else is priced by the goldsmith after looking at the piece.
How does it know it's the right piece?
It matches the ticket by number, name and phone, then describes the piece back to the caller before giving any status.
What if the piece was sent out for watch service?
It says so, reads the expected return date on the ticket, and offers a text when it comes back.
Will it say anything about the safe or staffing?
No. It doesn't talk about where pieces are kept, cash or who is in the store, and declines those questions politely.
Hear it on your phone
Request a demo call and the agent phones you, set up for jewellers like yours.