Failed office drives sent to the recovery tech
A small firm's file server clicks and dies on a Monday morning, and it's the most valuable call your shop gets all month. The agent asks what failed and what's on it, then puts the caller straight through to your recovery tech.
A caller describes a failed drive, a server or laptop that won't boot, or deleted files they need back.
Asks what failed and how urgent, gives the do-nots, warm-transfers to the recovery tech.
A recovery job briefed before the tech says hello, or a callback within minutes if they're on the bench.
How it works
- Spots the urgent ones
"Our accounting files are on it." A business caller, a failed drive and a deadline go to the front of the line.
- Asks what failed
Laptop, desktop, external drive, NAS or server. Clicking, not spinning, not showing up, or files deleted.
- Gives the do-nots
Stop running it, don't try recovery software, don't open it. From your recovery tech's own notes.
- Reads your process
The evaluation fee, your no-recovery-no-charge terms if you have them, and rush service, exactly as priced.
- Puts them through
Warm-transfers to the recovery technician with a short private summary: what failed, what's on it, how urgent.
- Books it if the tech is busy
A rush drop-off or courier pickup, and a callback from the tech within the time you set.
Example call
- CustomerHi, our office server won't come up this morning and the drive is making a clicking noise. All our client files are on it.
- AI agentThat sounds stressful. Please power it down and leave it off, since running a clicking drive can make things worse. Is it one drive, or several in the server?
- CustomerI think it's two drives in a little Synology box.
- AI agentThanks. Our recovery tech, Priya, handles those. She's at the shop now. Can I put you through? I'll give her the details so you don't have to repeat them.
- CustomerYes, please.
- AI agent(privately, to Priya) Accounting office in Kanata, two-drive Synology NAS, one drive clicking, client files on it, powered down now. Urgent. Connecting.
After the call: Priya picks up already knowing it's a two-drive NAS with a clicking drive and client files on it, and the call summary is saved on a new recovery ticket.
What your team gets
- Urgent recovery calls warm-transferred with a private summary
- Device type, symptoms and what's on it noted on a new ticket
- The same do-not-run-it advice on every call
- Rush drop-offs or courier pickups booked when the tech is busy
- A callback time promised and tracked
Questions
Will it promise the files can be recovered?
No. It explains your process and fees and leaves the odds to your recovery tech.
What if the tech is on the bench?
It books a rush drop-off or pickup and promises a callback within the time you set, then tells the tech right away.
Can it tell a business caller from a home one?
It listens for what's on the drive and how urgent it is, and you choose which calls jump the line.
Hear it on your phone
Request a demo call and the agent phones you, set up for phone and computer repair like yours.