Lake, pool and toilet drops booked fast
A phone in the lake gets worse by the hour. The agent tells the caller what to do this minute, from your own first-aid notes, and books the first assessment slot, without promising anything a tech hasn't seen.
A caller says their phone, tablet or laptop got wet: lake, pool, coffee, washing machine.
Gives your first-aid steps, books the first assessment, notes what matters most to them.
A liquid damage job on the bench fast, with what happened and whether photos matter most.
How it works
- Asks what happened
Fresh water, salt water, pool, coffee or sugary pop, and how long ago. Each one changes what the tech does first.
- Gives first aid from your notes
Don't charge it, don't keep trying to turn it on. Whatever your shop tells customers about rice, read as you wrote it.
- Books the fastest slot
Liquid jobs jump the queue if your shop says so. It offers the earliest assessment today or first thing tomorrow.
- Asks what matters most
Getting the phone working again, or just the photos and contacts. The tech handles the board differently.
- Is honest about the odds
It explains your assessment fee and process and says plainly that nobody can promise data back before the tech looks.
- Hands the tech the story
Type of liquid, time since, whether it was on, and any backup, all on the ticket before the device arrives.
Example call
- CustomerMy phone fell off the dock at the cottage this morning. It won't turn on. Please tell me you can save my pictures.
- AI agentOh no. I'm sorry. Was it lake water, and about how long was it in?
- CustomerLake. Maybe a minute before we fished it out.
- AI agentOkay. Please don't charge it or keep trying to power it on. Our assessment is 49 dollars, and it comes off the repair if you go ahead. I'll be honest, nobody can promise the photos until a tech opens it.
- CustomerI get it. The photos are what I care about.
- AI agentI'll note that. The earliest drop-off is tomorrow at 9:30, when the shop opens. Would that work on your way back from the cottage?
- CustomerYes, we'll be back tonight.
After the call: The 9:30 assessment ticket says "lake water, about a minute, not charged since, photos are the priority", so the tech goes for data first.
What your team gets
- Liquid damage jobs booked into the first open slot
- Liquid type, time and what was tried, on the ticket
- Data-first or repair-first noted for the tech
- Your first-aid steps given the same way on every call
- No promises made about data before the tech looks
Questions
Will it tell people to put the phone in rice?
It says whatever your shop tells customers, word for word. Many shops say skip the rice and come in.
Does it promise photos back?
Never. It explains your process and says plainly that recovery can't be promised before the tech sees it.
Can it handle laptops with a spill?
Yes. It tells them to unplug it and leave it off, and books the assessment the same way.
Hear it on your phone
Request a demo call and the agent phones you, set up for phone and computer repair like yours.