Inbound: the customer calls

Private showroom time with a designer booked

A couple furnishing a new condo gets an hour with your designer on Saturday, and the designer walks in already knowing the room is eleven by fourteen with a window wall.

When it starts

A caller wants help with a whole room, a new home or a style they can't picture.

What the agent does

Learns the room, the budget range and the style, books a designer, asks for photos and measurements.

What your team gets

A booked hour on the designer's calendar with the room, the budget and the photos attached.

How it works

  1. Hears the project

    A new house, one room, a basement redo, or just a sofa that has to match. It asks which rooms and when they move in.

  2. Learns the room

    Rough measurements, where the windows and doors are, what's staying, and whether there are kids, pets or a dog that sleeps on the couch.

  3. Asks the budget range

    Gently, as a range, so the designer starts with pieces that fit. It never steers anyone toward spending more.

  4. Matches a designer

    Sees each designer's open showroom hours and offers two, weighted toward the one who handles that style or that kind of home.

  5. Asks for photos

    Texts a link for room photos and a floor plan from the builder if they have one. They land on the appointment before the visit.

  6. Confirms and reminds

    A text confirmation now and a reminder the day before, with the address and the designer's name.

Example call

  1. CustomerWe just bought a condo in Kanata and it's completely empty. Do you have someone who can help us figure out the living room?
  2. AI agentCongratulations on the condo. Yes, our designers do that every week. When do you get the keys?
  3. CustomerEnd of next month.
  4. AI agentPerfect timing. Do you know the living room size, roughly?
  5. CustomerThe plan says eleven by fourteen. One wall is all windows.
  6. AI agentThat helps a lot. Is there a budget range you'd like the designer to work within, for the living room?
  7. CustomerMaybe six to eight thousand for everything in there.
  8. AI agentGot it. Mireille has Saturday at 11 or Sunday at 2. ... Saturday at 11 with Mireille. I'm texting you a link to send the floor plan and any photos.

After the call: Mireille's calendar shows Saturday at 11 with the Kanata condo, the 11-by-14 room, the window wall, the move-in date and a range of six to eight thousand. The floor plan came in through the text link that evening.

What your team gets

  • Design appointments on each designer's calendar, with the room and budget range
  • Floor plans and room photos attached before the visit
  • Move-in dates noted, so delivery timing is part of the plan
  • Reminder texts the day before
  • A list of design leads who haven't booked yet, for a follow-up
Set up with you: The team loads your designers, their styles and showroom hours, and sets up a connection to your appointment calendar and customer records so bookings and attached photos land where your designers already look.

Questions

Does it ask about money?

It asks for a comfortable range so the designer starts in the right place. A caller who'd rather not say is booked anyway.

Can customers send photos?

Yes. It texts a link, and the photos and floor plan attach to the appointment.

Is the design consult free?

It says whatever your store's policy is, including any fee that comes off the purchase.

Hear it on your phone

Request a demo call and the agent phones you, set up for furniture and mattress stores like yours.

Get a demo call