What an AI agent does for a furniture store.

Five jobs, from the shopper who saw a sofa in the flyer to the call about a mattress that sagged. Pick one to see the steps and an example call.

01Inbound

Flyer sofas: in stock or special order, answered

Shoppers hear whether the piece is on the floor, in the warehouse or a 10-week order.

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02Inbound

Private showroom time with a designer booked

Shoppers furnishing a whole room get a booked hour with a designer, with photos and measurements asked for first.

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03Outbound

Warehouse arrival calls that book the delivery truck

When the piece reaches the warehouse, the customer gets a call to pick a window on their area's truck day.

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04Inbound

"When is my sectional coming?" answered from the order

Status calls answered with the container date, the warehouse status or the truck's window.

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05Inbound

Torn upholstery and mattress dips logged as claims

Damage at delivery and warranty claims are written up with photos, tag numbers and dates.

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One sectional, from flyer to living room

How the five fit together for one household buying from your showroom.

  1. 1Sees the grey sofa in the flyerFlyer sofas: in stock or special order, answered
  2. 2Books time with a designerPrivate showroom time with a designer booked
  3. 3Order lands at the warehouseWarehouse arrival calls that book the delivery truck
  4. 4"When is my sectional coming?""When is my sectional coming?" answered from the order
  5. 5The mattress develops a dipTorn upholstery and mattress dips logged as claims

More in retail

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