What an AI agent does for an appliance store.

Five jobs, from "do you have the thirty-inch range?" to the fridge that quit with a freezer full of food. Pick one to see the steps and an example call.

01Inbound

Exact model and finish checked before they drive

Callers hear whether that range, in that finish, is in the warehouse, on the floor or on order.

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02Outbound

Gas, water and door widths asked before the install crew rolls

After a sale, the customer gets a call to book delivery and install, with the questions the crew needs.

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03Outbound

Truck-day calls with the ETA and stops ahead

On delivery day, customers hear their ETA, and anyone not home is rebooked before the truck arrives.

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04Inbound

Fridges that quit written up for the service department

Service calls taken with the model, serial number and what's happening, and spoiling food flagged urgent.

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05Inbound

Return windows and protection plan questions answered

Callers hear your return terms, open-box rules and what the plan covers, and disputes go to the manager.

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One kitchen package, start to finish

How the five fit together for one family redoing their kitchen with your store.

  1. 1Checks the range is in stockExact model and finish checked before they drive
  2. 2Install booked with the measurementsGas, water and door widths asked before the install crew rolls
  3. 3Truck day: "you're third"Truck-day calls with the ETA and stops ahead
  4. 4Fridge stops coolingFridges that quit written up for the service department
  5. 5Asks about the protection planReturn windows and protection plan questions answered

More in retail

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