What the agent handles
- Answers stock and pricing questions
- Books delivery and installation
- Explains return and warranty terms
- Logs service claims
- Sends order updates by text
Retail
AI receptionist for appliance and electronics stores
Handles stock checks, delivery and installation bookings, and the after-sale questions about warranties, returns and service.
CallerMy new dishwasher got delivered but nobody hooked it up. Was that included?
CallerDo you have the thirty-inch stainless range in stock?
CallerI bought a TV last month and now there's a line across the screen.
Where calls go
SalesDelivery and installService departmentCustomer care
Warm transfer: When a customer disputes a refused return or warranty claim, the agent warm-transfers to the store manager.
What it books
Deliveries and installations
Why appliance and electronics stores miss calls, and what an AI receptionist changes
Appliance and electronics stores take their heaviest calls in the weeks when the floor is busiest: Black Friday through Boxing Day, and spring when people redo kitchens. The salesperson explaining induction ranges can't also answer the customer whose dishwasher was dropped off without being hooked up, the one asking if the thirty-inch stainless range is in stock, and the one whose six-week-old TV has a line across the screen. The service department's technician is out on a call, so those calls ring out too.
A RealVoice AI receptionist picks up for the whole store. It books deliveries and installations and asks what the install crew needs to know first: the width of the doorway and the space, whether there's a water line for the fridge, a gas line for the range, a stacking kit for the laundry pair, and whether the old unit needs haul-away. It explains your return window, open-box and scratch-and-dent policies, and the difference between the manufacturer's warranty and an extended plan, using the terms you give it.
Service calls get written up properly instead of half-remembered. A fridge that stopped cooling is noted with the model, serial number, purchase date and what's happening, and sent to the service department marked urgent if food is spoiling. It doesn't troubleshoot or guess at a fault, and it doesn't quote a repair. When a customer disputes a refused return or warranty claim, it warm-transfers them to the store manager with the story already told.
Example call, start to finish
- CallerHi, my new dishwasher came this morning but they just left it in the kitchen. Nobody hooked it up. Was that supposed to be included?
- AI receptionistLet's sort that out. Can I have the name on the order and roughly when you bought it?
- CallerKowalski. Two weeks ago, at the Mississauga store.
- AI receptionistThanks. Your invoice shows the dishwasher with delivery only, so I'll ask customer care to check whether installation should have been on it. Meanwhile I can hold an install visit so you're not waiting longer. I have Thursday between 8 and noon. Does that work?
- CallerThursday's fine. And can they take the old one? It's sitting in my garage.
- AI receptionistHaul-away is something the store offers with installation, so I've added it to the visit. Is the old unit on the ground floor, or are there stairs?
- CallerGround floor, through the side door.
- AI receptionistPerfect. You're booked Thursday 8 to noon for the install and haul-away. Customer care will call you today about the installation charge, before anyone comes out. I'm texting you the details now.
After the call: Customer care gets a text and email asking them to check why installation isn't on the Kowalski invoice, the install crew sees Thursday's visit with the haul-away and side-door notes in the RealVoice schedule, and the customer has the window by text.
How it fits your day
- Black Friday to Boxing Day
- Floor staff keep selling while the agent answers the flood of stock, price-match and delivery-date calls, many at the same time.
- Delivery days
- When customers call asking what time the truck is coming, they hear their window and the latest ETA from your dispatch, which the team connects during setup. Reschedule requests go to dispatch as a note.
- Fridge and freezer failures
- A customer losing a freezer full of food gets a service request written up with model and serial number and flagged urgent for the service department.
- Evenings and weekends
- Kitchen renovators call after work. They get delivery and installation booked, and the sales team gets their questions about packages and finishes as a callback note.
Your software
Today it books deliveries and installations into the RealVoice schedule in the portal, keeps every service request and call summary there, and texts customers a confirmation. If your store runs Lightspeed Retail, STORIS or FieldEdge, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A full kitchen package of fridge, range, dishwasher and over-the-range microwave can run $6,000 or more. If the store misses a handful of calls each December evening and one caller a week was pricing a package, that is several kitchens a month bought from the big-box store that answered. The missed-call calculator on our homepage will run the numbers with your own average sale.
Questions appliance and electronics stores ask
Can it tell a customer where the delivery truck is?
Yes. As part of setup, the team connects it to your delivery routing or dispatch system, so it gives the caller the current ETA and how many stops are ahead of them. It can also text customers when the truck is on its way.
Will it troubleshoot a broken appliance or TV?
It doesn't diagnose. It collects the model, serial number, purchase date and what the customer is seeing, and passes it to your service department or warranty desk.
Can it book installation for a gas range?
It books installations by the rules you set. If gas hookups need a licensed fitter or a different crew, the agent asks the right questions and books the visit type you've told it to use.
Does it know what's in stock?
Yes. Once your store's inventory system is connected during setup, it checks the exact model and finish against what's in the warehouse, on the floor or on order, so a caller hears whether the thirty-inch stainless range is there before they drive over.
What happens when a customer is angry about a refused return?
It stays calm, takes the details and warm-transfers the caller to the store manager, reading the manager a short private summary first. If the manager can't pick up, the message is sent by text and email right away.
Hear it as your own appliance store's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.