What the agent handles
- Books custom design consultations
- Updates repair job status
- Answers sizing and battery questions
- Books appraisals for insurance
- Keeps proposal plans discreet
Retail
AI receptionist for jewellers
Books ring sizing, repairs and custom design consultations, answers watch battery and appraisal questions, and updates customers on work in the shop.
CallerI'm planning to propose and want to look at rings privately. Can I book a time?
CallerMy watch stopped, do you do batteries while I wait?
CallerIs my ring ready? It's been in for sizing for two weeks.
Where calls go
SalesRepairsCustom designAppraisals
Warm transfer: When a customer is ready to talk budget and stones for a custom piece, the agent warm-transfers to the designer.
What it books
Design consultations, appraisals and repairs
Why jewellers miss calls, and what an AI receptionist changes
In most independent jewellery stores there are only a couple of people on the floor, and one of them can't walk away from an open showcase with a customer holding a diamond. The goldsmith is at the bench in the back with a torch in hand. In December and the weeks before Valentine's Day, the phone keeps ringing with nervous proposers who want a private time to look at rings, customers asking if a watch battery is a while-you-wait job, and people asking whether the ring that went in for sizing two weeks ago is ready.
A RealVoice AI receptionist for jewellers books private custom design consultations, insurance appraisals and repair drop-offs, and answers the everyday questions from your shop's information: how long sizing and prong retipping take, whether you pressure-test watches after a battery change, what to bring for an appraisal, and how engraving works. Someone planning a proposal can book a quiet time after hours or a private room, and the agent notes the budget range, the style they have in mind and whether the stone is natural or lab-grown.
During setup the team connects it to your shop's repair job system, so a customer asking about a ring in for sizing hears whether it's still at the bench or ready for pickup, and gets a text when it's done unless they've asked not to be contacted. It never quotes a stone, a setting or the day's gold price unless you've given it a figure, and it doesn't discuss the store's safe, cash or staffing. When a customer is ready to talk budget and stones for a custom piece, it warm-transfers them to your designer.
Example call, start to finish
- CallerHi, I'm planning to propose this spring and I'd like to come in and look at engagement rings without a crowd around.
- AI receptionistCongratulations. I can book you a private appointment with our designer, Hana. Do you have a budget range in mind, and any idea of the style she likes?
- CallerSomewhere around five to seven thousand. She likes simple, maybe an oval solitaire.
- AI receptionistThat's helpful. Hana has Wednesday at 6:30 after the store closes, or Saturday at 9 before we open. Which is better?
- CallerWednesday. And please don't text me. We share a phone plan and she sees my messages.
- AI receptionistUnderstood. Nobody from the store will text or call this number about it. Do you know her ring size, by any chance?
- CallerNo idea.
- AI receptionistThat's common. Hana can talk you through ways to estimate it, and sizing after the proposal is something the shop does. You're booked Wednesday at 6:30 with Hana. Please write that down, since I won't be sending a text.
After the call: Hana gets a text and email with the budget, the oval solitaire preference and a clear note that nobody should text or call the customer's number. The appointment is in the RealVoice schedule marked private, and the call summary and recording are in the portal.
How it fits your day
- Proposal season
- From December through Valentine's Day, private ring appointments are booked around the store's quiet hours, with each customer's budget and style noted for the designer.
- Saturdays at the showcase
- Staff stay with the customers at the counter while the agent answers sizing, battery and engraving questions on the phone.
- "Is my ring ready?"
- Repair status calls are answered from the job ticket by number or name, and the customer gets a pickup text once the goldsmith marks the piece finished.
- After the store closes
- Evening callers can book appraisals and repair drop-offs, and proposers who want privacy can book after-hours viewings.
Your software
Today it books design consultations, appraisals and repair drop-offs into the RealVoice schedule in the portal, keeps every call and summary there, and texts customers a confirmation unless they ask not to be contacted. If your store runs Jewel360, Lightspeed Retail or Shopify, the team can set up a connection to it; custom integrations are quoted separately.
What a missed call costs
A custom engagement ring is often one of the biggest sales a jeweller makes in a month, and the person buying it usually calls two or three stores before choosing where to sit down. If one proposer a month hits voicemail and books at the jeweller in the mall instead, that is a five-figure stretch of sales lost over a year, before counting the wedding bands. Enter your own average custom sale in the missed-call calculator on our homepage.
Questions jewellers ask
Is it discreet with proposal appointments?
Yes. If a customer says their partner sees their phone, it skips the confirmation text and notes on the booking that nobody should text or call that number. The appointment is marked private for your staff.
Can it tell a customer their repair is ready?
Yes. Once your repair tickets are connected during setup, it looks up the job and tells the customer whether the piece is ready. It also texts them when the bench closes the ticket, and skips the text for anyone who asked not to be messaged.
Will it quote prices on diamonds or gold?
No, unless you've given it a price, such as a set fee for a watch battery or ring sizing. Stone and custom pricing is for your designer, and the agent books that conversation.
Can it book insurance appraisals?
Yes. It books the appraisal and tells the customer what to bring, such as previous appraisals, receipts or grading reports, from your instructions.
Will it tell callers anything about our security?
No. It doesn't discuss the safe, cash on hand, staffing or when items are moved, and you can tell it to decline those questions in your own words.
Hear it as your own jewellery store's front desk
Request a free demo call and the agent will phone you, set up as a business like yours.