Food recall calls to everyone who bought the lot
A recall notice lands on a Friday afternoon. By evening, every customer who bought that lot has heard from the store, knows what to do with the bag and has a replacement held, while the floor keeps serving.
The store adds a recalled product and lot numbers to the agent.
Calls every buyer on file, reads your instructions, holds a replacement, answers callers who ring in.
Every buyer reached and logged, with replacements set aside.
How it works
- Gets the notice once
The manager adds the product, the lot numbers and best-before dates, and what customers should do with the bag.
- Finds who bought it
Every loyalty customer who bought that product in the window, with how many bags.
- Calls them calmly
Which product, how to find the lot number on the bag, and the store's instructions, read word for word.
- Sets up the swap
A replacement of a food that isn't affected, held for pickup, exactly as your store is handling the exchange.
- Answers the incoming calls
People who saw the news call too. Each one hears the same clear instructions and gets a hold.
- Points worry to the vet
A caller whose pet seems unwell is told to call their vet. The agent doesn't guess at symptoms.
- Shows who's left
A live list of buyers reached, voicemails left and numbers that didn't work, for the manager.
Example call
- AI agentHi Mrs. Chen, it's Emma from Bark and Bubbles. I'm calling about a recall on a cat food you bought from us. Do you have a moment?
- CustomerOh no. Which one?
- AI agentThe chicken pâté cans, lot numbers starting with 24C. You bought a case on the 3rd. The lot number is printed on the bottom of each can.
- CustomerLet me look. Yes, 24C.
- AI agentThanks for checking. Please stop feeding those and bring them back, opened or not, and the store will swap them for a food that isn't affected. Would you like a case of the turkey pâté set aside?
- CustomerYes please. She seems fine, but should I worry?
- AI agentIf anything about her seems off, your vet is the right call. I've set the turkey case aside under your name.
After the call: Mrs. Chen is marked reached on the recall list, a case of turkey pâté is held for her, and the manager's list shows her return as expected.
What your team gets
- Every buyer of the recalled lot called, with the result logged
- Replacements held for pickup
- Callers who heard the news answered with the same instructions
- A live list of who still needs reaching
- Every call recorded and searchable in the portal
Questions
How does it know who bought the lot?
From loyalty and sales records with a phone number. Walk-in cash buyers without a card are reached through callers who ring in.
Does it decide what customers should do?
No. It reads the instructions your manager adds for that recall, word for word.
Can it handle a lot of calls at once?
Yes. It calls many buyers at the same time and still answers the store line.
Hear it on your phone
Request a demo call and the agent phones you, set up for pet supply stores like yours.