Special-order pet food called in on truck day
Special orders used to live on sticky notes by the till. Now each one is written up with the exact product, and when the distributor truck comes in, every customer gets a call that their food is ready.
A special-order item is received off the distributor truck.
Calls the customer, confirms the item and count, and sets a pickup day.
Special orders picked up within days, not left in the back room for weeks.
How it works
- Writes the order up properly
When a caller asks for a food you don't stock, it takes brand, formula, size, how many bags and their number, and sends it to whoever does ordering.
- Gives a fair arrival day
From your distributor schedule: "Our order goes in Mondays and the truck comes Thursday."
- Watches the receiving
When the item is received into stock, the customer is added to that day's call list.
- Calls them in
Which product, how many bags, where to find it at the counter, and the store's hours. A voicemail and text if there's no answer.
- Offers a standing order
For a food they'll buy every month, it asks if they'd like one set aside on each truck.
- Flags the forgotten ones
Bags still waiting after the days you set go on a list for the manager, before they take up shelf space for good.
Example call
- AI agentHi, is this Marcus? It's Emma from Bark and Bubbles. Your special order came in on this morning's truck.
- CustomerThe rabbit pellets? Great.
- AI agentYes, two bags of the Oxbow adult rabbit, 10 pounds each. They're behind the counter with your name on them.
- CustomerI can get there Saturday.
- AI agentPerfect, we're open 9 to 5 Saturday. Since you go through these every month, would you like two set aside on each truck so you don't have to call?
- CustomerYeah, that'd be easier.
- AI agentDone. I'll let the ordering team know, and I'll call when each one lands.
After the call: Marcus is marked as told, pickup Saturday, and the ordering team has a new standing order for two bags of adult rabbit pellets on every Thursday truck.
What your team gets
- Special orders written up with exact product and quantity
- An arrival call the day each order is received
- Standing monthly orders set up for regulars
- A list of orders still waiting for pickup
- No more sticky notes by the till
Questions
Does it take a deposit?
Only if your store asks for one on special orders. It can text the customer your payment link.
What if the distributor is out?
When the order comes in short, it calls the customer with the new date from the purchase order.
Can it call about supplies too?
Yes. Crates, aquarium filters, reptile bulbs, anything you special order works the same way.
Hear it on your phone
Request a demo call and the agent phones you, set up for pet supply stores like yours.